Zuora Admin/Developer

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Read more about our marquee customer event Innergize at Innergize 2024

What will I be doing?

Assist AR team in day-to-day Billing Tasks requiring Bulk Actions.

Provide front-line support with regard to all aspects of business-facing applications and troubleshooting to diagnose, isolate, and resolve issues.

Design, implement, and maintain configurations and customizations of Zuora applications to meet the evolving needs of the business team.

Serve as internal SME and provide guidance on best practices, using domain knowledge and prior experience

Ensure the security and integrity of Zuora’s environment by implementing best practices and security measures

Configure and manage notifications within Zuora to keep cross-functional teams, informed of key events and updates

Responsible for the change management and release process of Zuora Billing,

Maintain up-to-date knowledge of system functionality, customization, and integration

Assist Product Teams with Zuora Integrations

What skills do I need?

3+ years of experience with Zuora Billing administration and configuration (in-house), at a SaaS Company

A strong understanding of the quote-to-cash (Q2C) business process.

Experience supporting Zuora Billing modules: Customers, Product Catalog, Subscriptions, Billing & Invoicing, Payments and Taxes (Avalara)

Experience working in Zuora Billing administration: User access, HTML/PDF templates, Custom fields, Notifications/email templates, data interface integrations, Workflows and Reports

Knowledge of the full billing cycle, including Invoicing, Invoice Templates, Payment, and Payment Gateway configuration.

Revenue Recognition, Financial Reporting, and Integration into the ERP system (NetSuite)

Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization.

Experience working in Zuora sandbox, including deployment across multiple environments

Ability to work independently with minimal guidance as well as collaboratively with cross-functional teams

Benefits

• Best in industry salary
• Comprehensive medical coverage for yourself and your immediate family
• An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
• Unlimited vacation
• Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.