Senior Payments Specialist

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Read more about our marquee customer event Innergize at Innergize 2024

What will I be doing?

• Processing Payment metrics (decline rates, processing, payouts, etc.)
• Proactively communicating on Production issues to customers.
• Handling Disputes and consulting with merchants when they need help managing their disputes or trends
• Tracking Operational task efficiency (onboarding merchants, device logistics and support, working with partners to hold them accountable for SLAs, etc.)
• Identifying and executing opportunities to automate or outsource activities
• Partnering with product engineering to ensure the product and features are operable by design
• Partnering with Processors to resolve high priority Operation issues.
• Representing the platform in customer discussions and handle escalated accounts due to operational issues
• Driving RCA and other feedback and data analysis to learn from current and improve the future

What Skills do I need?

• Ability to handle escalations and resolve issues quickly
• Experience in Payments domain is highly desirable. 
• 5-8 years of experience in managing payment/acquiring operations for a payment processor, banks, or other financial institutions.
• Exposure to global payments landscape is preferred.  
• Strong Communication Skills
• Self-motivation and goal-orientation, desire to deliver results
• Ability to work with multiple teams to achieve results

Benefits

• Best in industry salary
• Comprehensive medical coverage for yourself and your immediate family
• An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
• Unlimited vacation
• Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.