Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

About the Role

Zenoti is hiring a Senior Counsel / Director, Legal in India to own commercial, procurement and product legal work for a global SaaS and fintech platform serving the salon, spa, wellness and fitness industries. You will partner closely with Sales, Product, Engineering, Compliance, Security and Finance, and support colleagues across time zones. The role reports to the General Counsel.

Role

• Collaborate with the sales team to develop efficient processes that accelerate deal closures while maintaining rigorous legal standards.
• Negotiate vendor contracts and ensure that Zenoti and its customers are protected.
• Build and manage a team of commercial and procurement attorneys. Strategic sense to build a team, but tactical enough to execute on a day-to-day basis.
• Negotiate customer and partnership deals in collaboration with the global sales organization.
• Oversee the management and maintenance of all company legal templates, including our Order Forms, MSA, Privacy Policy, Partner Agreements, DPA, BAA.
• Stay up to date on changes in laws and regulations impacting the business and communicate to appropriate parties any changes to controls, policies and procedures.
• Evaluate risk factors impacting business decisions and anticipate unique legal issues that could impact Zenoti.
• Communicate and negotiate with external parties, creating relationships based on trust.
• Willingness to roll up their sleeves and take on tasks both big and small. A collaborative approach with a low ego in a fast-paced, team-oriented environment.
• Strong sense of ownership, desire to make a cross-functional impact, eagerness to learn, and customer orientation.
• Address other ad-hoc or specialized legal issues.

Product Counseling

In addition to the responsibilities above, you will be the legal partner to Product and Engineering, involved from concept through launch.

• Embed with product teams in roadmap planning, PRD and design reviews, and launch readiness. Spot legal issues early and turn them into clear product requirements, not just legal opinions.
• Advise on payments and fintech features, including payment processing and facilitation models, card network and acquirer rules, prepaid and stored-value programs, and relationships with sponsor banks and payment partners. Assess licensing, money transmission, BSA/AML, sanctions, PCI DSS, NACHA, UDAAP and consumer disclosure requirements, working closely with the Chief Compliance Officer and compliance team.
• Counsel on consumer-facing SaaS features used by our customers' clients, including online booking, memberships and recurring billing (auto-renewal and negative-option laws), gift cards and loyalty, reviews, and SMS and email marketing (TCPA, CAN-SPAM, CASL, carrier messaging rules).
• Advise on AI and machine learning features, including data use and model training rights, output ownership, transparency and human-oversight requirements, and emerging AI regulation (for example the EU AI Act and U.S. state laws).
• Draft and maintain product-specific legal documents: product terms, in-product disclosures and consents, acceptable use and API terms, and partner, marketplace and integration agreements.
• Review platform and third-party terms, including app store rules and age-verification or parental-consent laws, open-source license compliance, and AI and other vendor terms embedded in the product.
• Review product marketing and advertising claims, including comparative claims and claims about security, compliance and AI capabilities.
• Support product security and privacy incident response, and customer security and compliance questionnaires, together with InfoSec.
• Build scalable, self-service tools (playbooks, checklists, templates and intake workflows) so a small team can handle a high volume of product requests without becoming a bottleneck.
• Track new and changing laws that affect product design, and translate them into practical guidance for Product, Engineering and Sales.

Requirements

• LLB and LLM degrees from an accredited school with 5+ years of experience negotiating SaaS agreements.
• Direct experience with a variety of legal matters, including complex commercial agreements, healthcare, payment processing, privacy documents (e.g., BAA, DPA), information security and compliance.
• Strong negotiating skills with both legal and commercial matters.
• Strong track record of building and maintaining cross-functional relationships, with adaptable communication styles that strike the right balance between business risk-taking and safeguarding organizational interests.
• Willingness to support colleagues across a range of time zones.
• 5+ years of product counseling experience at a SaaS or technology company, advising product and engineering teams in an agile environment.
• Working knowledge of fintech and payments law, such as card network rules, PCI DSS, money transmission and licensing, BSA/AML and sanctions, UDAAP and consumer disclosure rules. Direct experience with a payments, embedded finance or prepaid product is strongly preferred.
• Working knowledge of privacy and data-protection laws that apply to SaaS products (GDPR, CCPA/CPRA, India's DPDP Act, HIPAA) and of emerging AI regulation.
• Working knowledge of consumer-protection and marketing laws that affect product features, including auto-renewal, TCPA and CAN-SPAM.
• Experience drafting product terms, in-product disclosures and consents, and API or partner terms.
• Ability to turn legal and regulatory requirements into practical product guidance, and to give clear, risk-based advice to non-lawyers at speed.

Preferred Qualifications

• In-house experience at a fintech, embedded payments or vertical SaaS company, including work with payment processors, sponsor banks or card programs.
• Experience counseling on AI-enabled product features.
• Healthcare IT or HIPAA experience.
• Privacy or technology-law certification, such as CIPP/E, CIPP/US, CIPM or AIGP.
• Experience supporting U.S.-based product and sales teams from India.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.