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Customer Success Intern

New York City, NY

Who We Are

Zeta, the AI-Powered Marketing Cloud, is one of the fastest growing marketing clouds in the industry with a vision to make sophisticated marketing simple. Our Zeta Marketing Platform (ZMP), is an all-in-one solution for marketing technology powered by one of the largest proprietary databases in the world with advanced artificial intelligence (AI) that activates across every marketing channel. Our clients include enterprise Fortune 500 and middle market brands – it’s our mission to empower them create better experiences for consumers that deliver better results. 

Summer 2025 Internship Information

  • Real-world, hands on experience in the marketing technology industry (80% of work in internship role and 20% of internship with professional development/webinars/activities)
  • In-Person in either New York City, San Francisco or Nashville offices (Tuesday, Wednesday, Thursday in office)
  • June 2nd through August 9th (10 weeks)
  • $22/hour
  • Full Time - 40 hours per week
  • Weekly lunches and social gatherings in office
  • Speaker Series with subject matter experts across Zeta

Key Duties & Responsibilities

The customer success team leads customer engagements and the integrated One Zeta team.   Responsible for end-to-end customer experience and satisfaction, aligned to customer outcomes.   

  • Support Customer Success Account Manager on key accounts
  • Help with weekly status, QBR development, and day-to-day tasks pertaining to account management responsibilities
  • Potential to be customer facing in key accounts.  
  • Help with reporting, financial management / billing
  • Participation in all intern program led initiatives
  • Work with team to set goal and project for internship and present accomplishments at end of internship (CS built a structure for this)

Qualifications

  • List the critical knowledge and skills required upon starting this position
  • Microsoft skills
  • Interpersonal skills
  • Presentation skills
  • Strong organizational skills
  • Strong communication skills

People and Culture at Zeta

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/  

Zeta in the News

https://zetaglobal.com/press/?cat=press-releases 

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