E-Commerce Operations Associate

 

About Us

At Zevia, we’re creating a world of better-for-you flavor—better for people and the planet. Our team is made up of courageous challengers and tenacious builders who are passionate about our mission. We’re solutions-oriented, always improving, and we operate with a healthy thirst for risk. We believe in staying true to our convictions while continuously learning and evolving.

At our core, we are people-centric. We care deeply, lead with empathy, and operate as one team—no egos, just a shared purpose. We strive to reflect the diversity of our consumer base within our organization and foster a culture of empathy and humility.

Together, we aim to impact global health, provide affordable better-for-you products, and protect the planet by reducing plastic.

We’re fighting the good fight to change the beverage industry for the better — and we’re just getting started.

Summary

The E-Commerce Operations Associate is a detail-oriented and proactive individual contributor who will lead operations across Amazon Vendor Central and retail syndication platforms. The ideal candidate will be highly organized, data-driven, and experienced in managing Amazon Vendor Central and retail syndication workflows. This role is critical to ensuring product content accuracy, seamless retail integration, and optimized availability across key retail channels (with a focus on Amazon).

What You’ll Do 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the primary owner of Amazon Vendor Central operations, ensuring accurate and timely execution of all item setup, maintenance, and compliance workflows.
• Manage new item creation, content population, and readiness checks for launch
• Oversee catalog integrity, ensuring product listings are complete, accurate, and aligned with brand standards across all categories.
• Partner with Pacvue on monitoring and resolving chargebacks, shortages, and operational defects, partnering with internal teams (e.g., finance, supply chain) to identify root causes and implement corrective actions.
• Lead PO management and tracking while partnering with operations to ensure timely acceptance and issue resolution.
• Maintain and optimize retail readiness, including A+ content, imagery, and enhanced brand content, in collaboration with content and creative teams.
• Track and report on operational KPIs such as fill rate, on-time delivery, defect rate, and catalog health.
• Monitor and resolve content errors, item suppression issues, and compliance flags across retail platforms and Amazon Vendor Central
• Lead retail syndication efforts across platforms such as Syndigo, Salsify, and MikMak, ensuring consistent and accurate product content distribution.
• Collaborate with cross-functional teams (e.g., sales, supply chain, e-commerce) to ensure timely and complete syndication of new product launches and updates.
• Track and report on syndication health, content completeness, and Amazon KPIs across including forecasting, sales, and operational performance
• Partner with internal stakeholders to support retail readiness and digital shelf optimization.

What We're Looking For

• 3+ years of experience managing Amazon Vendor Central with operational excellence
• Strong understanding of item setup, content syndication workflows, and retail compliance requirements.
• Experience with tools like Syndigo, Salsify, MikMak, or similar platforms.
• Excellent project management and cross-functional collaboration skills.
• Detail-oriented with strong analytical and problem-solving capabilities.
• Comfortable working in a fast-paced, growth-oriented environment.

Supervisory Responsibility

This position has no direct supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Position Type/Expected Hours of Work

Full-Time Exempt

Travel

This position may require ad hoc travel, per business need.

Work Authorization/Security Clearance

Must be eligible to work in the U.S.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What We Offer

• A collaborative environment, where everyone contributes and delivers
• A place where you can grow, develop and learn
• Competitive compensation that includes a base salary, discretionary bonus and stock options. See below for range.
• A comprehensive benefits package which includes:
  • An array of medical plans
  • Dental
  • Vision
  • Group Life Insurance
  • Short-term disability + Long-term disability
  • Flexible Spending Accounts: Medical, Dependent and Limited Use
  • Health Savings Account
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Legal Insurance
  • Travel Assistance
  • Employee Assistance Program
  • Pet Insurance
  • 401k Plan (Traditional and Roth)
  • Vacation, Personal/Sick Days, and Holidays
  • Professional development contributions
  • And of course, all the Zevia you can drink!

Equal Opportunity Employer Statement

We are committed to providing equal employment opportunities for all qualified job candidates and employees. To that end, Zevia maintains a workplace free of discrimination and harassment on the basis of an individual’s race (including traits historically associated with race, such as hair texture and protective hairstyles such as braids, locks, and twists), color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, sexual and reproductive health decisions, height, weight, age, any physical or mental disability (including gender dysphoria or similar gender-related conditions), medical condition, national origin, ancestry, marital status (including registered domestic partnership, civil union, or any other partnership status), familial status, caregiver status, military or veteran status (including unfavorable discharge from military status), genetic information, genetic testing, predisposing genetic characteristics, caregiver status, order of protection status, work authorization status, citizenship status, immigration status, conviction record or history, arrest record, pre-employment marijuana testing, credit history, salary history, Civil Air Patrol status, status as a victim of domestic violence, assault, or stalking, or any other characteristic protected by applicable local, state, or federal law (each, a “Protected Characteristic”).

Please review our California Consumer Privacy Act Notice for Candidates here