Associate II - Claims Team - Farmers

• Process complex claims for Annuity policies.
• Researching and processing requests while working on multiple screens and applications.
• Resolving moderately routine questions following pre-established guidelines.
• Performing routine research on customer inquiries.
• Ensuring customer satisfaction and strive to meet & exceed service standards.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Ability to work with strict timelines.
• Should be fine with non-rotating US shift timings.

WHAT YOU’LL NEED:

• Graduation in any stream, Commerce Graduate preferred.
• 1+ year of working experience (Life insurance domain (Death claims)) that required a focus on quality including attention to details, accuracy, and accountability for your work product.
• Experience in a professional/office related environment that required you to work  regularly scheduled shifts.
• Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• Must be able to type 30+ WPM with 98% accuracy.
• Effective English business communication skills required to exchange information with client.
• Ability to solve basic mathematical problems.
• Must have basic Email/ Letter writing skills.
• Good understanding of MS Excel and MS-Outlook.
• Life Insurance domain knowledge is must (preferably Annuities).

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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