Infrastructure Engineer II - Windows/O365/Messaging Engineer

WHO YOU ARE:

We are seeking a seasoned Messaging & Identity Engineer to join our IT infrastructure team. This role focuses on Office 365 administration, Entra ID (Azure AD), Exchange Online/email systems, and enterprise collaboration tools. While a solid Windows background remains important, this position prioritizes the modern Microsoft cloud ecosystem, identity/access management, and collaboration platforms. Ideal candidates are experienced in leading technical projects, resolving escalated issues, and mentoring team members.

WHAT YOU’LL DO:

• Lead the administration and optimization of Office 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
• Architect and manage Entra ID (Azure AD), focusing on identity governance, conditional access, and seamless integration with on-prem and SaaS platforms.
• Design and implement secure and scalable email infrastructure solutions, including mail flow, transport rules, and compliance configurations.
• Act as a subject matter expert and escalation point for O365, identity, and messaging issues.
• Drive initiatives around Exchange migrations, hybrid configurations, and domain consolidations.
• Develop and maintain PowerShell scripts to automate O365 and identity-related tasks and reporting.
• Collaborate with stakeholders to improve email security, identity lifecycle management, and end-user experience.
• Support integration between collaboration platforms, such as Slack and Teams, as needed.
• Provide guidance to Level II engineers, fostering development in messaging and identity technologies.
• Maintain awareness of evolving best practices in cloud identity, messaging,
  and collaboration.

WHAT YOU’LL NEED:

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• Extensive experience in Office 365 administration, especially Exchange Online, compliance, and collaboration tools.
• Deep understanding of Microsoft Entra ID, group policies, identity protection, and hybrid configurations.
• Strong scripting skills using PowerShell, with experience automating O365 and identity workflows.
• Familiarity with Slack administration and integration is a plus.
• Experience with email security platforms (e.g., Proofpoint, Mimecast) is advantageous.
• Solid foundation in Windows platforms and Active Directory, with the ability to support legacy environments as needed.
• Previous experience leading complex technical projects and supporting escalated issues.
• Effective communication, documentation, and collaboration skills.
  
  

Bonus Skills:

• Experience with Microsoft Purview compliance solutions.
• Familiarity with modern endpoint management (e.g., Intune, Autopilot).
• Knowledge of hybrid Exchange environments and mail routing.
  
  

Certifications Preferred:

• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Messaging Administrator Associate
• Microsoft Certified: Azure Solutions Architect Expert
• Bonus: Slack Certified Admin

WHAT’S IN IT FOR YOU?
We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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