Sr Support Engineer II

WHAT YOU’LL NEED:
• Should have a minimum of 4-7 years experience in IT Operations/Desktop support.
• Good Technical knowledge of IT Infrastructure, IT Operations, Hardware and Networking.
Asset management, reporting/dashboard reporting, and team management.
• Basic knowledge of servers (VMware, AD, DNS, DHCP, and file servers), SCCM, networks, and security.
• Excellent skills in Microsoft Windows, Hardware, and Software troubleshooting.
• Ability to perform full Deskside Technician role including supporting all types of IT equipment, troubleshooting and resolving hardware and software issues, smart hands support, printer, mobile device, VIP user, and video conferencing support.
• Ensure regular Inventory audits are completed including store room audits and maintain/update IT Asset Inventory trackers.
•Should have an understanding of AWS EC2, S3, VPC, IAM, RDS, Lambda, CloudFormation, load balancer ALB, NLB, CLB, VPN AWS Cli, Cloud watch, Auto Scaling, Route 53, IAM, AMI, EBS, SNS, Alarm, Billing, etc
• Ensure regular audits are completed for Critical IT equipment, Network links stability, and Video conferencing devices and share updated reports daily.
• Excellent collaboration skills to coordinate and work with OEMs, Vendors, ISPs, Infrastructure, and Offshore/Onshore Teams.
• Experience with ITIL process for Incident, Problem, and Change management, understanding of Root Cause Analysis methods.
• Queue monitoring and management to ensure workload is balanced and is completed within SLA.
• Knowledge of and experience with MS Office and Reports Management.
• Excellent Communication (written, verbal, and listening) skills with fluency in English.
• Should possess Leadership, People Management, Strategic Planning, Organizing, Analytical, Problem-solving, and Time management skills.

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