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Technical Training Specialist

Johns Creek, GA-Hybrid

WHO WE ARE:

Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights, the Policygenius marketplace, and market-leading products including SmartOffice, AnnuityNet, LifeSpeed, WinFlex, TPP, VitalSales Suite, and Exchange Consulting, Zinnia is redesigning the insurance experience for shoppers, advisors, and insurers alike — and enabling more people to protect their financial futures along the way. Zinnia has over $173.7 billion in assets under administration across 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

We are seeking a highly skilled Technical Training Specialist to join our team. The ideal candidate will have experience in technical training, instructional design, and the ability to develop comprehensive training materials and programs. Excellent presentation, communication, and technical ,skills are essential, along with the ability to work both independently and collaboratively with clients and internal teams.

WHAT YOU’LL DO:

• Design, develop, and update technical course materials on proprietary software.
• Present information using a variety of instructional techniques and formats such as simulations, exercises, group discussions, videos and lectures.
• Offer specific training programs to help users learn the software as well as maintain and improve job skills and proficiencies.
• Create detailed training plans and timelines allocated to each project and work with clients independently.
• Create training materials such as training discovery, training plans, user documentation, and agendas to facilitate sessions.
• Monitor, evaluate and record training activities and program effectiveness.
• Respond to client questions regarding presented topics.
• Develop alternative training methods if expected improvements are not achieved.
• Work with internal Sales and Marketing teams for demos of the software.

WHAT YOU’LL NEED:

• 5+ years’ experience in training and development in a teaching/technical environment supporting external clients and customers.
• Bachelor’s degree or relevant work experience can be substituted for a degree.
• High technical aptitude and working knowledge of and experience teaching various software programs.
• Proven experience in designing, developing, and delivering technical course materials and training programs.
• Experience with proprietary software training.
• Possess excellent organizational skills and attention to detail.
• Ability to respond effectively to client questions and adapt training methods as needed.
• Excellent verbal and written communication skills and the ability to interact with customers at all levels including presentation and public speaking.

• Enjoy working in a fast-paced environment where multi-tasking is the norm
• Strong technology foundation with proficient knowledge of the Microsoft Suite of products.

BONUS POINTS:
• Life insurance or financial services knowledge a plus

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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