Back to jobs

Billing Analyst

Johns Creek, GA-Hybrid

WHO WE ARE:

Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights, the Policygenius marketplace, and market-leading products including SmartOffice, AnnuityNet, LifeSpeed, WinFlex, TPP, VitalSales Suite, and Exchange Consulting, Zinnia is redesigning the insurance experience for shoppers, advisors, and insurers alike — and enabling more people to protect their financial futures along the way. Zinnia has over $173.7 billion in assets under administration across 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders

WHO YOU ARE:

Join our dynamic team at Zinnia as a Billing Analyst! We're on the lookout for a detail-oriented individual with a knack for commercial billing and accounts receivable/collection. In this role, you'll be a vital member of our billing process, ensuring that our valued customers receive their invoices promptly and with utmost accuracy. You'll dive into the intricate world of commercial billing, meticulously managing accounts receivable and collections to maintain smooth financial operations.

WHAT YOU’LL DO:

  • Manage the billing and collection processes for designated accounts with precision and efficiency, ensuring timely resolution.
  • Foster seamless communication and collaboration with sales and business teams to address billing and collection matters promptly and effectively.
  • Conduct professional collection calls and correspondence, maintaining a courteous and firm demeanor to support positive customer relationships.
  • Maintain accurate customer account information, including billing addresses and contacts, to facilitate smooth transactions.
  • Assist customers in resolving delinquent accounts while upholding a supportive and constructive approach.
  • Deliver exceptional service to callers, surpassing quality assurance benchmarks and embodying a customer-centric ethos.
  • Consistently achieve or surpass monthly goals and company objectives, demonstrating unwavering commitment to excellence.
  • Present a positive and professional image in all interactions, employing negotiation skills to balance customer needs and business requirements.
  • Fulfill additional tasks and responsibilities as assigned, contributing to the overall efficiency of the Billing & Collections Department.
  • Uphold exemplary standards of work ethic, including punctuality, attendance, and compliance with company policies and procedures.
  • Prepare monthly billing statements and reconcile them with department reports to ensure accuracy and completeness.
  • Support timely invoicing of all contracts, contributing to smooth financial operations.
  •  Assist in cash processing activities, including research to identify and allocate unidentified payments.
  • Address customer inquiries regarding billing and collections promptly and courteously, whether by phone or email.
  • Generate weekly and monthly reports on collections and billing activities for management review.
  • Initiate phone calls and emails to engage with delinquent customers and facilitate resolution of outstanding balances.
  • Mediate customer disputes related to payment issues with a focus on achieving mutually beneficial outcomes.
  • Provide attentive and considerate customer service at all times, reflecting our commitment to customer satisfaction.

WHAT YOU’LL NEED:

  • Minimum two (2) years of commercial billing/collections experience, with an emphasis on billing.
  • Minimum college degree in Accounting or Business; or equivalent experience.
  • Possess exceptional communication, negotiation, and active listening abilities, fostering positive interactions with both internal teams and external stakeholders.
  • Demonstrate proficiency in Microsoft Excel and familiarity with billing or general ledger systems, leveraging technology to streamline processes effectively.
  • Showcase a track record of successfully coordinating and resolving issues across various internal departments, demonstrating adeptness in cross-functional collaboration.
  • Exhibit a solid understanding of fundamental accounting principles, business documents, and internal controls, ensuring accuracy and compliance in financial operations.
  • Display meticulous attention to detail coupled with strong analytical skills, enabling thorough analysis and interpretation of complex data.
  • Apply critical thinking skills to solve problems and make informed decisions, contributing to strategic initiatives and process improvements.

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Notice for California residents: Information about how we collect and use your personal information can be found here

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
How did you initially hear about this job? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zinnia’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.