Director, Program Management (workforce management)

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

A leader who is ready to work with a diverse set of Executive leaders, Senior Leaders and stakeholders in a forward-thinking organization that is always pushing boundaries. Here, you will take end-to-end ownership of workforce management across the entire organization. Our ideal candidate should have experience planning, execution and governance of strategic plans and strategies.

WHAT YOU’LL DO:
You will be responsible for working with executive and business line leaders to identify and frame strategic issues and opportunities to optimize our resource alignment to client delivery and capital investments, and develop corresponding solutions for related forecasting, reporting and management.

• Build and optimize a Project Management Office Administration function to support:
  • Reconciliation of budget to actuals by client in support of weekly and monthly reconciliation
  • Reconciliation of Estimate at Completion by all client’s projects, programs, portfolio
  • Troubleshoot anomalies in time entry reported across all client’s projects, programs, portfolio
• Identify, develop, and implement processes and procedures and controls
  • Establish policies and procedures for all relevant resources to record resource time and escalating non-compliance within the organization.
  • Refine controls for time entry accuracy, timeliness
  • Develop and implement methods for efficient follow up for lagging time tracking submissions, approvals
  • Oversee and manage the administration of OpenAir software supporting the full project delivery lifecycle including planning, resourcing, budgeting, activity tracking and billing.
  • Responsible for suggesting ideas, implementing improvements and necessary fixes, and overall maintenance tasks to support administration of OpenAir
• Collaborate with cross functional teams to
  • Support proactive management of budget to actuals by team across projects, programs and portfolios
  • Build reports, leverage tools (OpenAir, JIRA) to increase ease of use for visibility of hours by project / program and department
• Responsible for management of end to end workforce support across Zinnia.
  • Oversee and manage the administration of OpenAir software which supports the full project delivery lifecycle including planning, resourcing, budgeting, activity tracking and billing. You will learn how to use the system from end-to-end, and be able to provide ideas on improvements and fixes along with overseeing a team that maintains it
• Resource Management
  • Refine Zinnia portfolio level visibility by department and resource level based on existing and projected demand
  • Define views to project department level capacity
  • Refine views / visibility by client, department, resource type for weekly resource capacity
  • Refine views to support forecasting of projected demand beyond committed work across department, resource type
  • Collaborate to refine prioritization methodology for strategic program staffing and unplanned work
• Deliver and advance workforce management metrics and analytics.
  • Establish views for utilization and detailed breakout of time reported across billable, non billable, capital expenditure programs
  • Establish weekly, monthly, quarterly, annual actuals to budget views, proactive forecasting model (working with Finance)
• Advise Executive / senior leadership in making strategic decisions regarding company culture, policies, procedures, and resources.
• Assist in developing and finalizing presentations for senior and executive management.
• Ability to collaborate, motivate peers and team members that are not direct line reports to achieve organizational goals.
• Support the execution of the strategic plans, including long-term goals, medium term goals, and short-term objectives.
• Build out and manage a globally-distributed workforce management team of 2-4 associates

WHAT YOU’LL NEED:

• 10-12+ years’ experience in strategy, business consulting and program management.
• Proven track record of delivering timely and accurate completion of multiple strategic initiatives occurring simultaneously.
• Proven track record of building and managing a team focused on workforce management
• Hands on experience in the area of workforce management, change management, program management and business transformation.
• Experience managing matrixed teams and achieving results through influence
• Experience in a Tech / Product company will be an added advantage.
• Excellent stakeholder management skills.
• High degree of flexibility and strong collaboration skills.
• Proven ability to translate business strategies into action plans.
• Result orientation with strong analytical skills and problem-solving capabilities
• Excellent verbal and written communication skills

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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