Infrastructure Engineer I - AWS Support Engineer

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

An experienced AWS Support Engineer to join our cloud operations team. This role focuses on providing technical assistance and operational support for AWS environments. You’ll work closely with platform engineers, responding to incoming support tickets, troubleshooting issues, and ensuring AWS resources are optimized, secure, and highly available.

WHAT YOU’LL DO:

• Respond promptly to support tickets submitted by platform engineers and other internal teams.
• Diagnose, troubleshoot, and resolve issues related to AWS services, including EC2, S3, RDS, Lambda, VPC, IAM, and CloudFormation.
• Assist in provisioning, configuration, and maintenance of AWS resources.
• Monitor system health, performance, and cost metrics using CloudWatch and other monitoring tools.
• Implement and maintain AWS best practices for security, networking, and cost optimization.
• Collaborate with DevOps and platform engineering teams to support automation and infrastructure-as-code workflows.
• Escalate complex issues to the appropriate teams and follow through to resolution.
• Maintain documentation for support procedures, incident resolutions, and operational playbooks.
• Contribute to continuous improvement of internal AWS support processes.

WHAT YOU’LL NEED:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2–4 years of hands-on experience managing AWS environments.
• Experience supporting engineers or developers in a ticket-based or service-desk environment.
• Proficiency with core AWS services (EC2, S3, IAM, VPC, Lambda, CloudWatch, CloudFormation).
• Familiarity with Linux/Unix system administration and networking fundamentals.
• Basic scripting skills (Python, Bash, or PowerShell).
• Understanding of CI/CD pipelines and infrastructure-as-code tools (Terraform, CloudFormation).
• AWS Certified SysOps Administrator – Associate (preferred)
• AWS Certified Solutions Architect – Associate (preferred)

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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