Associate Manager - People Success Partner

About Zinnov

Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:

• Where should we invest?

• How do we scale globally?

• What capabilities will win in the next decade?

Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware.

At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.

Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.

Why Globalisation Excellence (GE) 

Zinnov’s Globalisation Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run. 

In GE, you don’t work in silos. You: 

• Own complex, end-to-end client journeys 
• Work across GCC advisory, managed services, and BOT / outsourcing models 
• Influence leadership decisions that shape long-term talent and operating strategies 

This is where strategy meets execution — and where talent plays a defining role. 

About the Role 

As an Associate Manager - People Success Partner (Support & Ops), you will serve as a primary point of contact for employees — providing timely, consistent guidance on HR queries, workplace concerns, and organizational policies. This role is designed for a high-empathy, high-ownership HR professional who can handle sensitive employee matters with maturity, improve employee experience through engagement initiatives, and ensure HR practices remain compliant with applicable Indian labour laws.  

You will also drive structured listening mechanisms (including exit interviews), support employee relations casework, and partner with L&D to build awareness across policies, performance management, and compliance. 

What You’ll Do 

Employee Support & Engagement 

• Serve as the first point of contact for employee HR queries and provide accurate guidance on  

• Track and analyze employee queries to identify trends and recommend proactive education or process improvements.  

• Lead the employee exit interview process; analyze feedback and present actionable insights to HR and business leadership.  

• Partner with HR and cross-functional teams to design and strengthen engagement initiatives, recognition programs, and wellbeing efforts.  

• Act as a culture champion — reinforcing company values through open communication and trust-building.  

Employee Relations 

• Support performance improvement plans (PIPs) — ensuring fairness, consistency,  

• Assist with employee relations matters: grievances, conflict resolution, disciplinary actions, and workplace investigations.  

• Maintain confidential, accurate records for ER cases, investigations, actions, and outcomes.  

• Identify grievance trends and recommend interventions to reduce risks and improve employee experience.  

HR Compliance (India) 

• Administer leave, attendance, and accommodation programs in compliance with applicable Indian labour laws.  

• Support compliance across central and state employment laws; assist with audits of policies, records, and HR practices.  

• Maintain accurate employee documentation and HR filing systems aligned to record retention and data privacy requirements.  

• Stay updated on labour law changes and recommend policy/process updates proactively.  

• Support policy development and implementation that balances legal compliance with a positive workplace culture.  

Training & Awareness 

• Partner with L&D to design and deliver training on HR policies, employee relations, performance management, conflict resolution, POSH awareness, and compliance topics.  

• Support awareness initiatives to ensure employees understand workplace policies, codes of conduct, and grievance mechanisms.  

What You Bring 

Qualifications & Experience 

• Bachelor’s degree in HR / Business Administration (MSW / MBA-HRM preferred).  

• 6–8 years of HR experience with strong focus on employee relations and HR operations in India.  

• Good working knowledge of Indian labour laws, statutory compliance, and HR best practices.  

• Experience handling grievances, workplace investigations, and sensitive employee matters.  

Key Skills 

• Strong interpersonal and communication skills; ability to engage employees at all levels.  

• Strong problem-solving and decision-making with fairness, objectivity, and professionalism.  

• High confidentiality and discretion with sensitive information.  

• Strong English communication; additional regional language proficiency is a plus.  

Working Environment 

• Office-based role with standard working conditions; approved hybrid/remote arrangements require a quiet, private workspace and reliable internet.  

Physical Requirements 

• Prolonged sitting and computer work; frequent communication; occasional movement within the office and occasional travel for meetings/trainings.  

What Success Looks Like – Globalisation Excellence (GE) 

• Employee queries are resolved quickly and consistently, improving trust and day-to-day employee experience. 

• Exit insights and employee pulse trends translate into actionable interventions that leaders adopt. 

• Employee relations matters are handled fairly, confidentially, and with strong documentation and closure discipline. 

• Compliance posture is strong — audits, records, and processes remain current and clean. 

• Training and awareness efforts improve policy understanding and reduce repeat issues/escalations. 

If you enjoy being the first line of employee support, handling sensitive matters with empathy and rigor, and improving workplace culture through structured engagement and compliance-led execution — this role offers both impact and growth. 

Zinnov is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from individuals of all backgrounds, communities, and experiences.