Senior Associate - Operations

About Zinnov

Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:

• Where should we invest?

• How do we scale globally?

• What capabilities will win in the next decade?

Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware.

At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.

Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.

Why Globalisation Excellence (GE) 

Zinnov’s Globalisation Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run. 

In GE, you don’t work in silos. You: 

• Own complex, end-to-end client journeys 
• Work across GCC advisory, managed services, and BOT / outsourcing models 
• Influence leadership decisions that shape long-term talent and operating strategies 

This is where strategy meets execution — and where talent plays a defining role. 

About the Role 

As Senior Associate – Operations, you will ensure smooth day-to-day administration and transport operations for client locations — with high ownership across routing, safety, vendor coordination, and employee support. This role is designed for an execution-first operator who thrives in detail-heavy environments, maintains strict process discipline, and ensures reliable service delivery with minimal escalations. 

You will manage transportation operations end-to-end — from daily cab routing and escort confirmations to compliance checks, audits, and vendor scorecards — while serving as the first point of contact for employee transport-related support. 

What You’ll Do 

Transport Operations & Daily Routing 

• Generate and share accurate cab routing lists daily for security escorts. 

• Optimize routes to minimize travel time and costs while maintaining service quality. 

• Update and confirm daily escort security service for each trip. 

Compliance & Safety Governance 

• Ensure vehicles and drivers have up-to-date, compliant documentation. 

• Coordinate with vendors to ensure timely and safe logins/logouts with GPS tracking and adherence to safety protocols. 

Employee Enrollment & Support 

• Enroll employees in the transport tool and share trip details via SMS/app notifications. 

• Address employee queries promptly via phone or email with strong responsiveness and closure discipline. 

Event & VIP Transportation 

• Arrange transportation for VIP events, team outings, and airport transfers with strong planning and coordination. 

Audits, Tracking & Vendor Performance 

• Conduct weekly audits on cabs and transport operations to maintain quality and compliance. 

• Maintain monthly vendor scorecards and track service performance and improvement actions. 

Site Operations Support 

• Oversee reception and meal operations as required, ensuring smooth execution and reporting on service quality and performance. 

What You Bring 

Qualifications & Experience 

• Bachelor’s degree in Business Administration, Office Management, or a related field. 

• 4+ years of experience in operations / administration roles, preferably in fast-paced environments. 

Key Skills 

• Strong organizational and multitasking ability with high attention to detail. 

• Strong customer orientation with excellent communication and interpersonal skills. 

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and comfort working with ops tools/trackers. 

• High confidentiality and maturity in handling sensitive information. 

• Flexibility and adaptability to changing priorities and operational demands. 

Nice to Have 

• Knowledge of technology products (networking equipment, laptops, printers). 

What Success Looks Like

• Daily cab routing, escort confirmation, and transport scheduling run predictably with minimal errors and escalations. 

• Strong safety and compliance posture — documentation is current, audits are regular, and vendor adherence is consistent. 

• Employees experience reliable support — queries are handled quickly with clear communication and follow-through. 

• Vendor service quality improves through disciplined tracking, audits, and measurable scorecards. 

• Event and VIP transportation is executed smoothly with strong planning and zero last-minute surprises. 

If you enjoy owning detail-heavy operations, ensuring safety and service quality through disciplined execution, and working hands-on with vendors and employees to keep day-to-day logistics running smoothly — this role offers both impact and growth. 

Zinnov is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from individuals of all backgrounds, communities, and experiences.