Senior Analyst - People Success Partner

About Zinnov

Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:

• Where should we invest?

• How do we scale globally?

• What capabilities will win in the next decade?

Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware.

At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.

Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.

Why Globalization Excellence (GE) 

Zinnov’s Globalization Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run. 

In GE, you don’t work in silos. You: 

• Own complex, end-to-end client journeys 
• Work across GCC advisory, managed services, and BOT / outsourcing models 
• Influence leadership decisions that shape long-term talent and operating strategies 

This is where strategy meets execution — and where talent plays a defining role. 

About the Role 

As an Employee Relations Specialist, you will build and sustain strong employee–management relationships by proactively addressing workplace concerns, managing employee relations matters end-to-end, and resolving conflicts with fairness, maturity, and strong documentation discipline. 

This role plays a critical part in enabling a respectful, inclusive workplace culture while ensuring HR practices remain aligned with applicable Indian labour laws and statutory requirements. This is a 100% work-from-office role requiring regular in-person interaction with employees, managers, and leadership. 

What You’ll Do 

Employee Relations & Case Management 

• Manage employee relations matters end-to-end: grievances, disciplinary issues, conflict resolution, workplace investigations, and corrective actions. 

• Conduct fair, timely, and well-documented investigations into complaints, grievances, or policy violations; recommend appropriate corrective actions. 

• Act as a trusted point of contact for employees—address concerns, clarify policies, and ensure clear, timely communication. 

• Promote a positive and respectful environment through open dialogue, transparency, and collaborative problem-solving. 

Manager Coaching & Performance Support 

• Provide guidance and coaching to managers and employees on ER best practices, effective communication, and conflict management. 

• Advise managers on performance management: coaching, corrective action, Performance Improvement Plans (PIPs), and separations—ensuring consistency and fairness. 

• Support the development, implementation, and tracking of PIPs in alignment with company policies and Indian employment practices. 

HR Compliance & Policy Enablement (India) 

• Partner with HR leadership to ensure compliance with applicable Indian labour laws and statutory requirements, including (but not limited to): 

• Labour Code 

• Shops & Establishments Acts (state-specific) 

• Industrial Disputes Act 

• Payment of Wages Act 

• Maternity Benefit Act 

• Payment of Gratuity Act 

• POSH (Sexual Harassment of Women at Workplace Act) 

• Support drafting, review, and implementation of employee policies and procedures that meet statutory requirements and strengthen workplace culture. 

• Conduct periodic audits/reviews of ER policies, procedures, and practices to ensure compliance and relevance. 

• Stay current on changes in labour laws and recommend proactive policy/process enhancements. 

Documentation, Confidentiality & Records 

• Maintain accurate, confidential records of ER cases, investigations, disciplinary actions, and outcomes. 

• Ensure employee files and records are maintained in line with statutory retention and data privacy requirements. 

Training, Awareness & Culture 

• Partner with L&D to design and deliver training on HR policies, employee handbook, workplace conduct, POSH, safety, and ethics. 

• Support manager and employee training on ER best practices, compliance obligations, and conflict resolution techniques. 

• Act as a culture ambassador by reinforcing organizational values and desired workplace behaviors. 

Employee Engagement Insights 

• Support HR initiatives related to engagement, retention, and recognition programs. 

• Lead stay interviews and exit interviews; analyze insights to identify trends, risks, and improvement areas. 

• Present actionable recommendations to leadership based on stay/exit insights. 

What You Bring 

Qualifications & Experience 

• Bachelor’s degree required (MSW / MBA (HRM) preferred). 

• 8+ years of hands-on HR experience with strong depth in Employee Relations in an Indian organizational context. 

• Strong understanding of Indian labour laws, statutory compliance, and HR best practices. 

• Proven experience conducting workplace investigations, managing grievances, and handling sensitive employee matters. 

• HR certifications (e.g., SHRM, NHRDN, or equivalent) are an advantage. 

Key Skills 

• Strong interpersonal and communication skills; ability to engage employees and leaders at all levels. 

• Sound judgment, problem-solving, and decision-making with strong fairness and objectivity. 

• High confidentiality and discretion in emotionally sensitive situations. 

• Strong documentation rigor and closure discipline. 

• Excellent written and verbal communication in English; additional regional languages are a plus. 

• Ability to navigate complex employee issues with maturity and empathy. 

Working Environment 

• 100% office-based role with regular on-site presence and face-to-face interaction as a core requirement. 

• Professional indoor office setting with standard working conditions. 

Physical Requirements 

• Prolonged sitting/desk work and regular computer usage. 

• Frequent verbal and written communication. 

• Occasional movement within the office and occasional travel for meetings/trainings as needed. 

What Success Looks Like

• Employee relations cases are handled fairly, quickly, and consistently—with strong documentation and minimal escalations. 

• Managers feel coached and enabled to handle performance and conflict situations with maturity and process discipline. 

• Compliance posture stays strong through policy hygiene, audits, and proactive updates aligned to labour law changes. 

• Stay/exit insights translate into practical interventions that improve engagement and retention. 

• Employees experience a workplace that is respectful, inclusive, and guided by clear policies and timely communication. 

Zinnov is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from individuals of all backgrounds, communities, and experiences.