Manager - Operations

About Zinnov

Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:

• Where should we invest?

• How do we scale globally?

• What capabilities will win in the next decade?

Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware.

At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.

Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.

Why Globalisation Excellence (GE) 

Zinnov’s Globalisation Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run. 

In GE, you don’t work in silos. You: 

• Own complex, end-to-end client journeys 

• Work across GCC advisory, managed services, and BOT / outsourcing models 

• Influence leadership decisions that shape long-term talent and operating strategies 

This is where strategy meets execution — and where talent plays a defining role. 

About the Role 

As Manager - Operations, you will own and drive day-to-day support operations across Zinnov’s client environments, ensuring seamless execution across procurement, facilities, vendor management, and administrative services. This role is critical to enabling stable, compliant, and cost-effective operations at scale. 

You will partner closely with client stakeholders, internal project teams, and finance to bring structure, visibility, and execution rigor to operational workflows. This is a role for someone who combines hands-on operational leadership with strong governance, vendor management, and process improvement capability. 

What You’ll Do 

Operations Ownership & Service Delivery 

• Own end-to-end support operations across client environments and locations 

• Ensure smooth day-to-day functioning with minimal escalations and predictable service delivery 

• Provide technical and logistical support for administrative and operational activities as required 

Procurement & Vendor Management 

• Drive procurement across IT, real estate, facilities, office supplies, events, and branded materials (goodies) 

• Own vendor onboarding, performance tracking, service quality, renewals, and issue resolution 

• Ensure vendor compliance with contractual, service, and policy requirements 

Financial Coordination & Cost Governance 

• Coordinate payment processing with complete and accurate documentation 

• Maintain trackers and reports to monitor client-wise costs and operational expenses 

• Prepare operational budgets, track actuals, highlight variances, and drive cost visibility 

Process Rigor & Continuous Improvement 

• Build, document, and continuously improve SOPs, trackers, and governance mechanisms 

• Streamline workflows to reduce cycle times, rework, and dependency-driven delays 

• Proactively identify risks and address potential escalations before they impact delivery 

Stakeholder & Cross-Functional Collaboration 

• Act as the central liaison between project managers, client SPOCs, and finance teams 

• Ensure alignment, clear handoffs, and disciplined execution across stakeholders 

• Enable consistent adherence to Zinnov and client policies, as well as relevant local regulations 

What You Bring 

Qualifications & Experience 

• Proven experience managing corporate operations or administration in a multi-vendor, multi-stakeholder environment 

• Strong hands-on understanding of procurement and vendor management across facilities and administrative categories 

• Working awareness of site engineering and facility support requirements 

• Experience partnering with finance teams on documentation, payments, and expense tracking 

• Demonstrated ability to design and implement process improvements (SOPs, governance, trackers) 

Key Skills 

• Vendor management and procurement execution with strong negotiation and compliance orientation 

• Strong MS Excel, Word, and PowerPoint skills for trackers, reporting, and basic analysis 

• Clear communication and stakeholder management across internal teams and client counterparts 

• Strong time management, prioritization, and execution discipline 

• Sound understanding of budgets, actuals, and variance tracking 

• Collaborative, dependable team player with a high ownership mindset 

What Success Looks Like – Globalisation Excellence (GE) 

• High operational uptime across client locations with minimal escalations 

• On-time procurement and vendor service delivery with measurable performance governance 

• 100% compliance on documentation, payment processing, and reporting 

• Tangible process improvements that reduce turnaround time and eliminate repeat inefficiencies 

• Strong cost visibility with timely budgets, rigorous actual tracking, and early variance identification 

 If you thrive on bringing structure to complexity, managing vendors and operations at scale, and ensuring flawless execution behind the scenes — this role is central to enabling Zinnov’s client success. 

Zinnov is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from individuals of all backgrounds, communities, and experiences.