Quality Assurance (QA) Manager

Zip is tackling the $50B+TAM space to transform the way businesses manage spend. Our co-founders started Zip (YC S2020) because they saw the challenges companies had using outdated 20 year old software to manage hundreds of millions of dollars in spend every year. We invented the world’s leading Intake-to-Procure solution to bring a consumer grade user experience to B2B purchasing. And, we’re just getting started.

We're a fast growing team that helped scale category-defining companies like Airbnb, Facebook, Salesforce, Apple, Quora, Pinterest, and Square. With $180 million in funding from YC Continuity (Y Combinator), CRV and Tiger Global, we're valued at $1.5 billion in just 3 years. In today's economic climate, the value we offer our customers is more critical than ever and our business is accelerating. We're growing quickly and need your help!

Your Role

We are looking for a Quality Assurance Manager to oversee all aspects of Quality Assurance at Zip, from setting up test strategies and processes to managing qualification of product releases to building a world class QA team.

You Will

• Develop a deep understanding of the product, both from a customer’s perspective and its underlying technical principles and architecture
• Setup, run and be accountable for QA team’s strategy, OKRs and day-to-day operations, including:
• Manage the smoke test & regression test executions for twice-a-week releases. Ensure process efficiency and minimal regressions going into production
• Improve test coverage through developing comprehensive test cases for new features, conducting corrective actions on bugs/incidents, regular review and refining existing test cases, and exploratory testing
• Partner with various product team EMs, PMs and TLs to have a strong understanding of product roadmap & timeline, properly manage test case development & quality, and ensure efficient collaboration and prompt communication
• Partner with Infra and Product engineering teams to improve test environments, test automation and release process
• Manage the QA team which comprises both US and India members:
• Coach and grow team members. Establish high quality standards (e.g. test cases, RCAs, general documentations) and strong sense of ownership
• Attract and hire top talent 
• Ensure the QA team is healthy, motivated and avoid burnout
• Be a strong advocate for quality best practices and help the company incorporate them with rigor

Qualifications

• 8+ years of experience in quality assurance
• 3+ years of experience managing high-performing QA teams
• Proven track record of attracting & hiring top talent
• Experience managing offshore QA vendors
• Hands-on experience with test case development, execution and project planning
• Strong knowledge of QA methodologies, tools, and industry best practices
• Knowledge of industry standard test automation tools and CI/CD 
• Experience working in agile teams with multiple releases per week
• Extreme attention to details and thoroughness
• Excellent leadership, communication, and interpersonal skills
• BS or higher in Computer Science, Engineering or a related field

Nice to haves

• Experience in SaaS or FinTech industry
• Experience with Payments
• Hands-on automation experience
• Experience working at a small company with diverse responsibilities

The salary range for this role is $180,000 - $210,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.