Manager, Learning & Capability

• Design and deliver high-impact learning programs that build skills and uplift capability across Zip
• Lead the implementation of an enterprise-wide AI capability strategy
• Work flexibly from our beautiful Sydney office

Write your story with Zip

We have an exciting opportunity for a Manager, Learning & Capability to shape the future of learning at Zip. Reporting to the Director, People & Culture, you’ll lead the design, delivery, and ongoing improvement of learning experiences that build technical, leadership, and soft skills. You’ll drive capability uplift, support performance, and build a culture of continuous learning through Zip Academy.

This role is ideal for a learning professional who thrives on developing innovative, data-driven programs that help teams grow and adapt. You’ll partner with leaders and subject matter experts to deliver impactful, scalable development solutions.

Interesting problems you’ll get to solve

• Contribute to the design and implementation of a company-wide learning and development strategy aligned with business objectives and workforce needs.
• Lead the delivery of programs that build technical, leadership, and soft skills across all levels.
• Partner with People & Culture, business leaders, and SMEs to identify capability gaps and co-create learning solutions.
• Design and roll out an enterprise-wide AI capability framework to build confidence in using AI tools effectively and responsibly.
• Drive adoption of our learning tech ecosystem, including LinkedIn Learning, through campaigns, curated content, and integration into development plans.
• Use data and feedback to assess learning impact and continuously improve outcomes.
• Oversee platforms and vendors to deliver scalable, high-quality learning experiences.
• Facilitate workshops and leadership sessions that support talent and change programs across the business.

What you'll bring to the team

• Proven experience in learning and capability development, ideally within a fast-paced, tech-driven environment.
• Strong understanding of adult learning principles, instructional design, and blended learning methodologies.
• Strategic mindset with the ability to align learning initiatives to broader organisational goals.
• Confident facilitator with excellent communication and stakeholder engagement skills.
• Experience designing and delivering programs that uplift both technical and leadership capabilities.
• Deep interest or experience in building AI-related capabilities and supporting enterprise-wide digital adoption.
• Demonstrated ability to drive measurable outcomes in skills development, internal mobility, and manager effectiveness.
• Familiarity with learning platforms (e.g., LMS, LXP), digital learning tools, and AI-driven technologies.
• A passion for building future-ready teams and creating meaningful employee experiences.
• Ability to juggle multiple priorities, manage projects end-to-end, and thrive in an agile, growth-focused culture.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game.

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products. Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-Hybrid

We are a proud 2025 Circle Back initiative employer and will respond to every applicant.