Director of Product

Director of Product, Spend, Engagement & Loyalty

• Lead the product strategy and execution for our mobile app, website, and customer spend experiences, serving over 1 million monthly users.
• Execute against our product north star with relentless focus on quality, customer value, and commercial impact.
• Coach and develop a best-in-class digital product team in a collaborative, hybrid work environment.

Write your story with Zip

As a Director of Product, you’ll play a central role in bringing new, customer-loved financial products and experiences to life. You’ll lead the strategy and execution for our mobile app, website, and key features across spend, engagement, and loyalty.

Working closely with a Director of Engineering and Lead Designer, you’ll co-own the roadmap that drives innovative, seamless experiences for our customers. You’ll also lead a high-performing team of product professionals in a hybrid environment that values collaboration, autonomy, and impact.

This is an incredible opportunity to deliver real value—to your team, to our business, and most importantly, to our customers and merchants. It will demand deep domain expertise, expert leadership, and sharp execution—but the rewards will match the challenge.

Interesting problems you’ll get to solve

• Deliver on our product strategy and North Star through high-quality execution that drives leading customer and commercial outcomes
• Ensure product releases are launched on time and to the highest standard
• Deeply understand the customer lifecycle, working with Marketing to optimise the journey beyond onboarding
• Drive hypothesis-led experimentation (A/B testing, analytics) to continuously improve product performance
• Set clear, impactful OKRs that align with commercial goals and user experience improvements
• Manage product risks and ensure appropriate controls are embedded throughout the lifecycle

What you’ll bring to the team

• 15+ years’ experience in product management within technology, payments, or financial services, with a track record of delivering customer-focused outcomes
• 7+ years experience leading and developing high-performing, empowered teams—ideally as a leader of leaders
• Strong capabilities in using data and experimentation to drive product strategy and decision-making
• Expert stakeholder management and the ability to make your team’s voice heard at the highest levels
• Passion for modern product management practices—and curiosity to explore new ways of working in context
• A natural leader with a bias for action who inspires collaboration and delivers meaningful outcomes
• Solid practical knowledge of Design Thinking, Agile, and Lean methodologies
• A creative mindset with a strong track record of delivering market-leading digital product experiences
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-Hybrid

We are a proud 2025 Circle Back initiative employer and will respond to every applicant.