Fraud Officer

• Grow in-demand skills as a fraud specialist alongside a knowledgeable team that always has your back. 
• Play your part in helping millions of customers shop with confidence by fighting harmful fraudulent activities.
• Ability to work flexibility with team connect days on Wednesday and Thursday in the office. 

Be a part of the next chapter in our story…and write your own

Our Fraud Risk Operations & Investigations squad work closely with Zipsters in the Data team to ensure that our customers are supported and protected from losses once fraudulent activity is detected. 

Living our Customer First value to the full, a role on the team means you’ll enjoy delivering quality outcomes at pace and collaborating with others to adhere to - and optimise - our processes attached to fraud investigation.

To kick goals in this role you’ll have a customer centric approach with an interest in deep diving into fraud issues. If you’re ready for a new challenge, enjoy learning and delivering excellent customer service, this role will be a great fit for you. 

What you'll bring to the team

• A good understanding of the fraud life cycle and fraud types with the ability to identify fraud patterns. 
• Experience with card payments and fraud disputes desirable
• Attention to detail and be able to effectively prioritise tasks.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• A mindset that embraces AI and new tools to adapt, learn and grow.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners
• Team social events, epic offices, free breakfast daily, and weekly free lunches

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.