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Manager, Global Accounts

Phoenix, AZ

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity. At ZipRecruiter, we foster a culture where our employees feel accepted, supported and celebrated. Our employees find ethical solutions to empower the community and workforce. Differences make us stronger, and we embrace them. 

Who We Are: 

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

ZipRecruiter is looking for a passionate Manager to lead our Enterprise Account Management team.  Reporting to the Director of Enterprise Account Management, we are looking for someone with at least 5 years Management experience leading a team of high performers that manage existing books of business.

Responsibilities:

  • Lead and coach the Enterprise Account Management (EAM) team
  • Work with the EAM team to help them hit and exceed quarterly goals
  • Manage a team that owns the customer lifecycle and ensures a seamless customer journey
  • Provide weekly reporting and forecasts
  • Conduct weekly coaching sessions with team members to effect positive change and retain top performers
  • Establish and document ways to improve customer satisfaction, client retention and increase revenue
  • Coordinate with multiple internal teams for implementation of new policies and procedures
  • Rollout sales business rules, practices and policies with consistency amongst your team
  • Work with upper management to identify, organize, and execute training regimens for new hires and ongoing training
  • Manage change, course correct, and respond to business problems
  • Inspire, mentor, and grow members of the EAM team
  • Travel Requirement: 50%

Qualifications:

  • 5+ years Account Management experience, managing the largest clients
  • 5+ years Sales Management experience
  • Demonstrated experience forecasting revenue
  • Proven track record as a thought leader and subject matter expert
  • Experience using Salesforce.com
  • Proven history of leading an AM team to overachieving quota in an ever-changing, fast-paced environment
  • Excellent communication, organizational and time management skills
  • A professional with a high level of integrity that can be trusted to always represent the company in a professional manner
  • Detail-oriented, organized and expert of time management
  • Experience selling Recruitment Advertising and/or familiarity with performance-based advertising products
  • Knowledge of Google Suite

Benefits & Perks:

  • A fun environment where work-life balance is valued
  • Opportunities for advancement
  • Very competitive salary
  • Generous bonus plan
  • Employer-matched 401(k) plan
  • Competitive benefits package
  • Attractive paid time off policy - Open/Flexible vacation policy

#LI-Remote

Category: Sales & Biz Dev

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

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