Director, Implementation

Director, Implementation 

at Zócalo Health

Remote

Work From Home

$140-$150k  Remote  Full-time  

#communityhealth #healthequity #latinohealth #healthcare

 

About Us 

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

 

Role Description

The Director, Implementation will be responsible for managing the end-to-end implementation of health plan and partner contracts across multiple states and lines of business, including Medicaid,  Medicare and other lines of business. This role plays a critical function in ensuring a seamless and scalable handoff from the Growth team post-contract execution to operational go-live in collaboration with internal stakeholders.

The ideal candidate has deep experience implementing health plan contracts and familiarity with the complexities of cross-functional coordination, payer requirements, regulatory compliance, and timelines. This leader will be accountable for developing and executing implementation plans, managing timelines, driving internal alignment, and ensuring all stakeholders are set up for success.

This role reports to the VP, Clinical Operations and has reporting responsibilities.

About the Role

Implementation Management

• Lead full-cycle implementation of new health plan and partner contracts across Medicaid, Medicare, and other lines of business.
• Develop, own, and execute implementation project plans, timelines, milestones, and deliverables.
• Establish and manage cross-functional workstreams with key departments including clinical operations, product, tech, community engagement, marketing, credentialing, EHR configuration, and billing.
• Define key performance indicators for implementation success and track/report progress regularly.

Stakeholder Alignment

• Partner closely with the Growth team to facilitate a structured and consistent handoff from contract execution to implementation kickoff.
• Collaborate with Clinical Operations leadership to transition from implementation to long-term program operations.
• Serve as a key liaison with payers and external partners during the implementation period.

Team Leadership & Supervision

• Provide direct supervision, coaching, and performance management to assigned operations team members.
• Foster a collaborative, high-performing team culture with a focus on accountability, growth, and continuous improvement.
• Allocate team resources strategically to support implementation timelines and scale efforts as needed.
• Conduct regular 1:1s, performance check-ins, and support professional development plans.

Documentation & Process Improvement

• Create and maintain standard operating procedures, playbooks, and templates to drive consistent implementation processes.
• Identify opportunities to streamline processes and scale implementation best practices as the organization grows.
• Ensure implementation timelines align with regulatory and contractual requirements.

Requirements for the Role

Education:

• Bachelor’s degree in healthcare administration, public health, project management, or a related field; Master’s degree (MPH, MPP, MBA), preferred.
• Equivalent years of additional work experience may substitute for the degree requirements. 

Experience:

• 7+ years of experience in healthcare implementation or program management.
• Proven experience implementing Medicaid contracts required; additional experience with Medicare Advantage or other commercial lines of business is highly desired.
• Strong understanding of managed care, payer operations, and regulatory requirements across multiple states.
• Experience working in value-based care, managed care organizations (MCOs), or health plan partnerships.

Skills:

• Strong project management and cross-functional leadership skills, with the ability to drive execution across multiple teams.
• Ability to translate business objectives into operational processes and ensure seamless execution.
• Exceptional interpersonal and communication skills, with the ability to work collaboratively across departments.
• Proficiency in project management software and EHR systems, particularly Athena.

Benefits & Perks

• Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company
• Comprehensive benefits (medical/dental/vision)
• Generous home office stipend 
• Competitive compensation 
• Generous PTO policy including 6 paid holidays.

 

You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description.

At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.