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Community Support Specialist (Part-Time)

Remote

About Us:

Zora is a new kind of on-chain social network where you can express yourself freely, connect with others, and discover the value of your imagination. We believe that by using crypto, we can enable a more equitable system for creators, fundamentally rediscovering the power of the internet.

We’re working tirelessly to make Zora available to as many people as possible with a simple, fun, and rewarding consumer app. Our mission is to make creating on the internet free and valuable.

About The Role:

We’re seeking someone passionate about Web3, keen to support creators, and eager to learn everything about Zora. You will engage directly with our community, helping to educate them on navigating the platform, answering questions, and contributing to the growth of our vibrant community.

Expected Commitment:

  • Time Commitment: 20 hours per week, including at least one day on weekends.
  • Time Zone: Core coverage needed in GMT hours (Western / Central Europe)

What You'll Do:

  • Triage and prioritize support requests from various sources (social DMs, Front, X, Farcaster, etc.)
  • Collaborate with teammates across time zones to provide round-the-clock coverage
  • Help reduce response times across our key support channels
  • Create tickets in Linear for the Product and Engineering teams to track bug fixes and product changes
  • Perform appropriate content moderation actions across our platforms

What We're Looking For:

  • Strong understanding of Ethereum, block explorers, tokens, and market mechanics
  • Experience in customer support or community management
  • Collaborative, empathetic, and detail-oriented approach to problem-solving
  • Strong writing skills and adept communication skills
  • Ability to work autonomously in a remote-first environment
  • Familiarity with tokens, DEXs, and crypto on both L1s and L2s
  • An interest in web3 news and culture, especially on Farcaster or X
  • Hands-on experience trading, posting, or using Zora (or similar token/market platforms)
  • Experience in community moderation or engagement

Here's the Pay Range:

At Zora, we carefully consider a variety of factors to determine compensation for each position, including the role, level, and work. The US hourly pay rate range for this position is:
  • Pay Range: $25/hr - $30/hr USD
This reflects the compensation target for new hire contractors for the position across all locations. Please note, the compensation details provided do not include benefits and perks that we offer. 
 
We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Zora will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation during the hiring process.
 
Zora is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.

Why Join Us?

US-based, full-time employees are eligible for the following:

  • Remote-First Culture: Work from anywhere in the world!
  • Competitive Compensation: Including salary, pre-IPO stock options, token compensation, and additional financial incentives
  • Comprehensive Benefits: Robust healthcare options, including fully covered medical, dental, and vision for employees
  • Retirement Contributions: Up to 4% employer match on your 401(k) contributions
  • Health & Wellness: Free memberships to One Medical, Teladoc, and Health Advocate
  • Unlimited Time Off: Flexible vacation policies, company holidays, and recharge weeks to prioritize wellness
  • Home Office Reimbursement: To cover home office items, monthly home internet, and monthly cell phone (if applicable)
  • Ease of Life Reimbursement: To cover everything from an Uber home in the rain, childcare, or meal delivery
  • Career Development: Access to mentorship, training, and opportunities to grow your career
  • Inclusive Environment: A culture dedicated to diversity, equity, inclusion, and belonging

Our Location:

Zora is remote-first and international. Our headquarters are the internet and we have employees all over the world. We’re currently in Los Angeles, New York, San Francisco, Sydney, Berlin, Lisbon, and Vancouver.

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