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Manager Renewal

Tokyo, JPN

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We're looking for an experienced Manager, Renewals to join our Renewals team in Japan. Reporting to the Director, Renewals APJ, you'll be responsible for:

  • Documenting renewals activities in Salesforce, preparing accurate reports and forecasts, managing pipeline and performing other tasks necessary to drive renewals revenue and communicate activities to renewals leadership
  • Carrying a quota (annual/quarterly) for Renewals and uplift/upsell revenue
  • Managing all renewals and working with Customer Success to identify opportunities for increased ARR, including: quotes (with annual uplift/coterminous values), multi-year upsell, product cross-sells
  • Delivering quarterly business reports to Sales Management on the health and engagement status of renewals
  • Participating in calls into existing customers and channel partners, engaging in Zscaler value sell to maintain a strong renewals pipeline

What We’re Looking for (Minimum Qualifications) 

  • Experience with ISP Channel partners and a solid understanding of a channel-centric go-to-market approach
  • A proven background of at least 1-2 years in SaaS renewals: either Internet and Security technologies (such as SWG, Sandboxing, Firewall, DLP, and VPNs) or Network transformation technologies (such as MPLS, SD-WAN or WAN Optimization).
  • Good understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways
  • Exceptional written and verbal communication skills in Japanese plus good business English

What Will Make You Stand Out (Preferred Qualifications)

  • Highly motivated self-starter with competitive personality and strong attention to detail
  • Exceptional oral and written communication skills, excellent listening skills, and a positive and energetic phone presence, to effectively transfer thoughts and ideas, influence others and gain support
  • Ability to learn new technology quickly, adapt to changing needs and utilize strong analytical skills

LI-DS8

LI-Hybrid

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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In consideration of Zscaler, Inc. or any of its subsidiaries (together referred to as “Zscaler”) granting the opportunity to apply for a position with Zscaler, I agree (a) to use Confidential Information for the sole purpose of evaluating a position with Zscaler, (b) that I will not disclose Confidential Information to anyone outside of Zscaler, (c) that all Confidential Information disclosed by Zscaler (and any derivative works thereof) remains the property of Zscaler, and no license or other rights to Confidential Information is granted or implied, (d) not to use the systems of my current employer to access any Confidential Information or download any Confidential Information onto the systems of my current employer, (e) immediately upon request, to return or destroy all the embodiments and copies of any Confidential Information, and (f) that “Confidential Information” means any nonpublic information disclosed to me by Zscaler, which Zscaler labels or otherwise identifies as confidential or a reasonable person would understand to be confidential.

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