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Senior Manager, People Services

London, GBR

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our People & Culture Team helps to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the P&C team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader.

We’re looking for an experienced Senior Manager, People Services, EMEA to up-level our team operations and optimise employee and candidate experiences. Reporting to the Director, People Services, this hybrid role is based in London, UK, with in-office days on Tuesday, Wednesday, and Thursday, and you will be responsible for:

  • Leading the EMEA People Services team’s HR operations across onboarding, lifecycle events, and off boarding workflows while implementing regional improvements
  • Partnering with cross-functional stakeholders including HR Systems, IT, and Finance to scale tools and processes focused on automation and simplification
  • Providing employee-focused analytics to monitor service health and inform decision-making
  • Mentoring team members within a tiered-service delivery model to improve execution, cost efficiency, and compliance
  • Designing and advocating for change management plans supporting continuous service evolution

What We’re Looking for (Minimum Qualifications)

  • Leadership experience in HR operations or similar, including management of regional teams
  • Strong partnership experience across HR tools, compliance, analytics, and systems modernisation
  • Proven ability to navigate ambiguity and prioritise outcome-driven improvements
  • Exceptional communication skills, synthesising updates and fostering buy-ins across multidisciplinary groups

What Will Make You Stand Out (Preferred Qualifications)

  • Proficiency in global HRIS or service desk technology, such as Workday and ServiceNow
  • Fluency in balancing cost versus experience initiatives at scale
  • Strong instincts in customer experience delivery and shared resource allocation

#LI-Hybrid

#LI-MP1

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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In consideration of Zscaler, Inc. or any of its subsidiaries (together referred to as “Zscaler”) granting the opportunity to apply for a position with Zscaler, I agree (a) to use Confidential Information for the sole purpose of evaluating a position with Zscaler, (b) that I will not disclose Confidential Information to anyone outside of Zscaler, (c) that all Confidential Information disclosed by Zscaler (and any derivative works thereof) remains the property of Zscaler, and no license or other rights to Confidential Information is granted or implied, (d) not to use the systems of my current employer to access any Confidential Information or download any Confidential Information onto the systems of my current employer, (e) immediately upon request, to return or destroy all the embodiments and copies of any Confidential Information, and (f) that “Confidential Information” means any nonpublic information disclosed to me by Zscaler, which Zscaler labels or otherwise identifies as confidential or a reasonable person would understand to be confidential.

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