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Director of Technical Training Development

San Jose, California, USA

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader.

As a Director of Technical Training Development, you will lead the strategy and execution of our global product training programs. This is a high-impact leadership role, where you’ll guide a team of content developers and learning experience designers to create world-class training for Zscaler’s customers, partners, and internal teams. You'll collaborate across the business to ensure that every training initiative aligns with the evolving needs of our audiences and the strategic direction of our products. You'll report to the VP, Zscaler Academy. You will be responsible for:

  • Leading Training Strategy: Develop and execute a comprehensive product training strategy across all Zscaler offerings for customers, partners, and employees.
  • Training Content Leadership: Oversee the creation of innovative, high-impact training experiences that support user adoption and align with company goals.
  • Team Development: Inspire, mentor, and lead a high-performing global team of instructional designers and technical content creators to drive accountability in project execution—ensuring delivery is on time, on budget, and aligned with business priorities.
  • Cross-functional Collaboration: Partner closely with Product Management, Engineering, and IT to ensure training content is technically accurate, accessible, and strategically aligned.
  • Audience-Centric Approach: Deeply understand the roles, needs, and challenges of our target learners to develop relevant and role-specific training solutions. Keeping high standards of instructional design, training platforms, formats, in mind to elevate learning impact.

What We're Looking for (Minimum Qualifications)

  • Experience and Education: 10+ years in technical training delivery within the tech or cybersecurity industry, with at least 10 years leading global content development teams. With a Bachelor's degree required (Computer Science, Cybersecurity, or Education-related field)
  • L&D Expertise: Proven instructional design leadership and deep understanding of content development, learning science, and assessment strategies.
  • Customer-Focused: Passion for delivering exceptional learning experiences that drive product mastery and customer success.
  • Leadership: Demonstrated ability to hire, develop, and lead diverse teams in fast-paced, high-growth environments. Must have Strong decision-making, communication, and collaboration skills with a track record of aligning learning programs to business objectives.
  • Tools & Technologies: Hands-on experience with tools such as Articulate Storyline, Adobe Captivate, Rise, Camtasia, Vyond, Bitly, and Codex.

What Will Make You Stand Out (Preferred Qualifications)

  • MS degree in a related field
  • Experience working in Cybersecurity or Networking company

#LI-Hybrid

#LI-CM3

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$168,000 - $240,000 USD

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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