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Benefits Operations Specialist

Escazú, San José, Costa Rica

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader.

We’re looking for a Benefits Operations Specialist to join our growing People Services team. Reporting to the Manager, People Services you'll be based in a hybrid role in our Costa Rica office and will be responsible for:

  • Collaborate with stakeholders for annual benefits enrollment, administer benefit enrollment throughout the employee lifecycle (onboarding, life events, departures), and respond to employee questions and requests while resolving issues.  
  • Ensure SLA adherence for vendor invoices, process payroll reports accurately and on time, and update benefits related to salary changes.  
  • Manage insurance claims for sick leave and administer non-insured benefit programs, such as leave of absence and tuition reimbursement.  
  • Drive quarterly headcount audits with benefit providers and track metrics dashboards to monitor utilization of programs.  
  • Work closely with internal teams (Payroll, Finance, Legal) to improve processes, resolve benefit-related issues, and enhance the employee experience of benefit programs. 

 

What We’re Looking For (Minimum Qualifications) 

  • 4+ years of HR benefits program operations experience, preferably within a fast-growing technology organization (SaaS experience or global public company exposure is a plus).  
  • Strong knowledge of payroll and benefits software and advanced proficiency in MS Office tools like Excel, Word, and PowerPoint.  
  • Excellent written and verbal communication skills, along with strong listening abilities to effectively understand and address employee and stakeholder needs.  
  • Proven ability to make sound decisions independently, manage confidential information with integrity, and thrive in a fast-paced, dynamic environment.  

 

What Will Make You Stand Out (Preferred Qualifications)

  • Certification in project management (e.g., PMP or Agile methodologies) or HR certifications (e.g., SHRM-CP, CEBS)
  • Experience with HR systems, benefits platforms, and workflow management tools
  • Excellent communication and interpersonal skills, with the ability to foster collaboration across diverse teams

#LI-IA1 #LI-Hybrid

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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Zscaler Confidential Information *

In consideration of Zscaler, Inc. or any of its subsidiaries (together referred to as “Zscaler”) granting the opportunity to apply for a position with Zscaler, I agree (a) to use Confidential Information for the sole purpose of evaluating a position with Zscaler, (b) that I will not disclose Confidential Information to anyone outside of Zscaler, (c) that all Confidential Information disclosed by Zscaler (and any derivative works thereof) remains the property of Zscaler, and no license or other rights to Confidential Information is granted or implied, (d) not to use the systems of my current employer to access any Confidential Information or download any Confidential Information onto the systems of my current employer, (e) immediately upon request, to return or destroy all the embodiments and copies of any Confidential Information, and (f) that “Confidential Information” means any nonpublic information disclosed to me by Zscaler, which Zscaler labels or otherwise identifies as confidential or a reasonable person would understand to be confidential.

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