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Principal Technical Program Manager

San Jose, California, USA

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We’re looking for a Principal Technical Program Manager to join our Zscaler Zero Trust Exchange (ZTE) Platform Engineering team. You will act as the force multiplier for our entire ZTE engineering organization—the "maestro of execution" who transforms our most critical goals into predictable, high-quality reality. You will be a trusted partner and an objective truth-teller to our senior leadership, responsible for designing the operational rhythms that drive our teams and intervening directly when our highest-stakes initiatives are at risk. You have the credibility to hold a high bar, the wisdom to fix systemic problems, and the passion to mentor the next generation of program managers. This role is onsite in San Jose, CA three times a week. Reporting to the Sr. Director, Engineering, you will be responsible for:

  • Designing, implementing, and managing the core operating rhythm for the engineering organization, ensuring goal setting, program reviews, and status reporting drive accountability and predictability
  • Serving as a trusted advisor to senior leadership by providing candid, objective assessments of program health and organizational risks, influencing high-level decisions on strategy and resource allocation
  • Leading interventions for critical or at-risk programs, rapidly diagnosing root causes, developing actionable turnaround plans, and driving execution to bring initiatives back on track
  • Mentoring other TPMs, establishing best practices and playbooks, and uplifting the strategic impact of the broader TPM function

What We’re Looking for (Minimum Qualifications)

  • 10+ years of experience in a technical environment, with a background in Technical Program Management, Engineering Management, or similar roles
  • 5+ years managing large-scale, complex software development programs with cross-functional dependencies across an organization
  • Proven experience influencing Director and VP-level leadership on matters of technical strategy and execution
  • Demonstrated skills in executive communication, organizational change management, systematic problem diagnosis, and mentoring
  • Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience

 

What Will Make You Stand Out (Preferred Qualifications)

  • Experience with product management, formal coaching/mentoring, or enterprise portfolio management tools
  • Advanced certifications in Agile at scale (e.g., SAFe, LeSS), MBA, or PMP
  • Familiarity with business intelligence tools for data-driven assessments

#LI-Hybrid

#LI-AM12

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$164,500 - $235,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

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Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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