Senior Sales Operations Analyst

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role

We are looking for an experienced Senior Sales Operations Analyst to join our Sales Operations team. This is a hybrid role based in Japan, reporting to the Manager, Regional Sales Operations.

You will be a critical partner within our global Sales and Go-to-Market group, focused on delighting customers and driving a secure, cloud-enabled digital future. By supporting Japan’s leadership, you will demonstrate the power and agility of Zscaler cloud transformation while further cementing our position as a global leader in cloud security.

What you’ll do (Role Expectations)

• Support the Area Vice President, Japan COO, and Senior Director of Sales Operations to drive operational cadences such as sales forecasting, pipeline management, and process optimization

• Own and report on key sales metrics, leading pipeline reviews and identifying gaps to maximize pipeline conversion rates with a focus on Commercial Sales and Public Sector growth

• Lead operational planning for APJ, including territory design, quota distribution, account segmentation, and resource allocation in alignment with annual business goals

• Utilize tools such as Salesforce (SFDC), Tableau, and other platforms to improve workflows, increase efficiency, and ensure compliance

• Collaborate with teams across Finance, Marketing, Business Development, and Sales Compensation to drive alignment and operational success

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience in sales operations, sales planning, or business operations, preferably in the B2B tech/SaaS industry

• Native-level fluency in Japanese and English

• Bachelor’s degree in a relevant field

• Advanced knowledge of Salesforce (SFDC), Tableau, and other analytical tools

• Strong skills with Google Spreadsheets, Excel, and other workflow optimization tools

What Will Make You Stand Out (Preferred Qualifications)

• Proven experience working with regional and global sales operations teams in a high-growth multinational organization

• A track record of influencing senior leadership and navigating Japan-specific business practices and cultural nuances

• MBA or similar advanced qualification with expertise in territory design and quota-setting practices

#LI-Hybrid

#LI-JK3

 

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.