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Internal Communications Specialist

San Jose, California, USA

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We’re looking for an Internal Communications Specialist to join our Employee Engagement team. You will be a key storyteller for our 8,000+ global employees, connecting the dots to help them understand the big picture and their vital role in it. We focus equally on communicating specific programs (the hardware) and our company culture (the software), partnering across the organization to ensure our values are a tangible, lived experience rather than just words on a poster. You will be based in San Jose, CA working a hybrid schedule (in-office Tuesday through Thursday).

What You’ll Do (Role Expectations)

Reporting to the Director of Internal Communications, your responsibilities include:

  • Creating and executing global communication strategies that balance program-specific launches with cultural initiatives to drive a cohesive and engaging employee experience
  • Partnering with People & Culture teams to ensure company values, behaviors, and mindsets are integrated into daily workflows and felt by employees around the world
  • Serving as a trusted advisor to internal stakeholders, translating complex initiatives and organizational changes into clear, relevant narratives that resonate at scale
  • Owning high-impact communication projects from strategy through execution, utilizing a mix of digital platforms and creative storytelling to reach a diverse global audience
  • Measuring the success of internal campaigns and pivot strategies as needed based on data to continuously improve how we engage and inspire our workforce

Who You Are (Success Profile)

  • You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful
  • You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
  • You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
  • You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
  • You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.  

What We’re Looking for (Minimum Qualifications)

  • Bachelor’s degree or equivalent experience in communications, marketing, public relations, journalism or a related field
  • 5+ years experience developing internal communications or culture communications, preferably in the technology space; with at least 3+ years experience providing communications guidance to leaders and internal clients
  • A proven track record of creating communication strategies across multiple channels and creating digital content and activations that drive engagement, get results and align with our brand and voice
  • Exceptional writing and editing skills, and strong organizational skills and attention to detail while managing a complex workload
  • Strong collaboration and ability to advise and influence clients in a way that builds trust and confidence

What Will Make You Stand Out (Preferred Qualifications)

  • Experience guiding organizations through change 
  • Proficiency in using AI tools to improve communication processes and output

#LI-Hybrid #LI-AT4

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$105,000 - $150,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

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Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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