Partner Services Engineer

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a remote Partner Services Engineer - Americas to join our Partner Engineering team, reporting to the Global Director, GSP & MSSP Partner Sales Engineering - PE. Partner Services Engineers provide world-class professional services enablement and training to help develop and grow Zscaler’s Service Authorized partners service delivery capabilities. This role works closely with Zscaler’s channel organization, professional services delivery teams and other internal resources to help Service Authorized partners grow their capabilities and services practices supporting Zscaler products. 

The Partner Services Engineer is an individual contributor responsible for enabling partners with technical skills, delivery methodologies, management, and leading practices around design and deployment of Zscaler’s products. They are a key resource that Partners will rely on as a trusted advisor in the creation and growth of a robust services practice that supports successful customer outcomes. Educate our Authorized Partners on digital application transformation with Zscaler. Deep dive into Zscaler use cases and work with our partners to develop their technical capabilities to deliver and manage comprehensive service offerings.

What you’ll do (Role Expectations)

• Engage and support Zscaler’s Service Authorized partners by providing guidance and enablement in the practice of deployment of Zscaler products, including design, testing processes, leading practices, and project execution
• Provide deal-specific guidance and assistance for deployment planning, design recommendations, and scoping processes
• Collaborate with strategic partners in SoW construction, joint delivery planning, and resource alignment to ensure project success
• Become a Zscaler cloud service expert through self-study, company training, and a desire to excel
• Travel less than 25% to support partner engagements, technical enablement, and internal development

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• Experience with direct customer engagement, including presentations and workshop scenarios
• Experience as a Deployment Engineer, Professional Services Consultant, Technical Account Manager, Sr. Support Engineer or similar, supporting networking, security, or web security products
• Expert level understanding of networking and security concepts with large scale practical deployment knowledge
• Knowledge of authentication systems such as MS AD, SAML, or OIDC
• Business fluency in English, Spanish and Portuguese is a plus, strong verbal and written communication skills

What Will Make You Stand Out (Preferred Qualifications)

• Background in large scale MDM deployment leveraging security agents on an endpoint
• Experience automating with PowerShell, Python/APIs, or other programming skills
• Global Service provider, MSSP, GSI, Vulnerability Management, and/or DLP experience

#LI-Remote #DS9

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.