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Shipping and Receiving Lead

San Jose, California, USA

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a Shipping and Receiving Lead to join our Facilities and Workplace Operations team at our Santa Clara headquarters. Reporting to the Workplace Experience Sr. Manager in our People & Culture Organization, you will own the end-to-end logistical integrity of our campus back-of-house operations while remaining fluid and responsive to the needs of our broader facilities environment. 

Grounded in a zero-trust mindset and a commitment to mindful stewardship, you will protect corporate assets, eliminate lobby clutter, and directly support internal neighborhoods through cross-functional excellence. This is a dynamic, high-impact role requiring technical precision in logistics, compliance enforcement, and hands-on flexibility across a 300,000 sq ft campus footprint.

What you’ll do (Role Expectations)

  • Oversee daily central mailroom and loading dock operations, enforcing digital intake scanning via Envoy and securing high-value technical assets inside badge-restricted cabinets to ensure SOC2 Type II and ISO 27001 compliance
  • Manage centralized shipping and receiving operations, logging and sorting incoming USPS mail, parcels, and carrier packages into departmental folders for efficient employee pickup
  • Partner cross-functionally with R&D Lab Managers to handle heavy freight, execute dock de-trashing, conduct damage inspections, and enforce strict HazMat isolation protocols
  • Provide flexible facilities support across campus, including MPR room flips, furniture reconfigurations, corporate event logistics, and internal desk or team office relocations
  • Conduct building floor audits to log work orders, monitor facility maintenance needs, partner with day porters/vendors, and coordinate the physical setup of workplace fit-up assets

Who You Are (Success Profile)

  • You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: you seamlessly transition between strategic warehouse inventory oversight and rolling up your sleeves for hands-on facilities execution
  • You thrive in ambiguity. You are comfortable building the path as you walk it. You view a fast-paced corporate environment with evolving priorities not as a hindrance, but as the raw material to build something stable and secure
  • You are a problem-solver. You run toward logistical challenges because you are laser-focused on finding solutions, knowing that resolving complex spatial and storage friction impacts the entire company's productivity
  • You are a high-trust collaborator. You are ambitious for the team, not just yourself. You thrive in a direct "challenge culture" by giving and receiving clear feedback—understanding that transparent communication is the fastest path to building mutual trust across cross-functional departments
  • You are customer-obsessed. You possess deep empathy for our internal teams, visiting clients, and external couriers. You anchor your logistics and floor sweeping schedules around their real-world convenience while ensuring campus safety baselines are never compromised

What We’re Looking for (Minimum Qualifications)

  • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
  • 3+ years of experience in corporate logistics, shipping/receiving operations, or facilities support roles
  • Full-time on-site presence Monday-Friday in Santa Clara, CA, with the physical capability to stand/walk for extended periods, operate material handling equipment, and lift up to 50 lbs
  • Proven track record utilizing digital workplace applications, mailroom intake portals, cloud-based access control interfaces, or Integrated Workplace Management Systems
  • High adaptability and willingness to execute general building maintenance and facilities support tasks outside of standard shipping duties
  • Sound judgment in maintaining visual privacy boundaries, protecting PII on asset labels, and handling sensitive corporate property

What Will Make You Stand Out (Preferred Qualifications)

  • Prior experience working directly within strict information security compliance frameworks such as SOC2 Type II or ISO 27001
  • Professional certifications in safe material handling, hazard communication, or logistics management

#LI-Onsite #LI-RL2

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$66,500 - $95,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

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