Senior Manager, Business Applications Support

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Sr. Manager, Business Applications Support to join our IT Digital Employee Experience team, reporting to the Director, Business Applications Support and lead a high-performing team of 10 professionals supporting Zscaler's Revenue and GTM technology stack. This is not a traditional support management role. It is a strategic leadership position at the intersection of technology, business operations, and transformation.

The ideal candidate brings strong thought leadership, a bias for innovation, and the ability to translate business needs into scalable, automated, and intelligent solutions. You will be at the forefront of Zscaler's agentic AI transformation journey across Salesforce and connected platforms, while also playing a pivotal role in our Salesforce CPQ / Revenue Cloud.

What you’ll do (Role Expectations)

• Lead the agentic automation roadmap for Sales, Channel, and Revenue Operations workflows in Salesforce, replacing manual, ticket-driven operations with intelligent, automated solutions.
• Lead the evaluation, execution, and potential migration from Salesforce CPQ to Revenue Cloud by partnering with Sales Operations, Finance, and IT Architecture teams.
• Coordinate cross-functional teams (Deal Desk, BSA, Dev) to oversee complex programs, platform transformations, acquisition integrations, and continuous CPQ process improvements.
• Manage, mentor, and develop a team of 10 Business Applications Support professionals, fostering a culture of ownership, accountability, and clear career growth pathways.
• Act as a key partner to Sales, Channel, and Revenue Operations leadership to align IT capabilities with business priorities through structured governance and executive reviews.

Who You Are (Success Profile)

• You bring strong thought leadership and a bias for innovation, with a passion for driving self-service, automation, and AI/ML applicability in business workflows.
• You have a deep understanding of CRM best practices, the Quote-to-Cash process, and how to translate complex business needs into scalable, automated technical solutions.
• You excel at fostering a customer-centric support culture, developing team talent, and setting clear goals to maintain high performance across a portfolio.
• You are highly skilled at driving stakeholder alignment, managing change across complex migration lifecycles, and representing technical teams in executive settings.
• You are comfortable establishing SOPs, governance frameworks, and runbooks while maintaining execution velocity during critical integrations and migrations.

What We’re Looking for (Minimum Qualifications)

• 10–14 years of experience in Business Applications, CRM Operations, or IT Business Systems, including 5+ years of directly managing teams in technology or operations environments.
• Deep hands-on experience with Salesforce (Sales Cloud) alongside strong experience in Salesforce CPQ and/or Revenue Cloud migration and implementation.
• Solid technical experience working with Validation Rules, Workflows, Lightning Flows, Process Builders, Object Management, Security Models, FLS, Reports, and Dashboards.
• A proven track record of owning complex, cross-functional programs end-to-end while successfully engaging and influencing senior business stakeholders.
• Demonstrated experience driving self-service, automation, or agentic AI initiatives, paired with exceptional written and verbal communication skills tailored for executive environments.

What Will Make You Stand Out (Preferred Qualifications)

• Hands-on experience or familiarity with agentic AI frameworks and conversational AI platforms (e.g., Agentforce, Salesforce Einstein).
• Experience handling Contract Lifecycle Management (CLM) or advanced Revenue Cloud features such as usage-based billing and dynamic revenue orchestration.
• Prior experience supporting GTM or Revenue Operations inside a high-growth SaaS or technology company.
• Active Salesforce certifications (such as Revenue Cloud, CPQ Specialist, Administrator, or Platform Developer 1) along with a foundational knowledge of APEX development.

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.