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Administrative Business Partner

Escazu, CRI

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role
We are looking for an Administrative Business Partner to join our team. This is a Hybrid role based out of our Escazú office 3 days per week, reporting to the Chief Accounting Officer in the General & Administrative department. Our general and administrative teams help support and scale our company, providing a strong foundation for growth across our workforce, culture, financial operations, and global infrastructure. Put your passion, drive, and expertise to work with the world's cloud security leader.
 

What you’ll do (Role Expectations)

  • Oversee executive calendars, prioritize tasks, resolve scheduling conflicts, and ensure smooth coordination of meetings and engagements
  • Plan internal and external meetings, All Hands, and events, managing logistics like conference rooms, catering, and preparation of materials
  • Submit monthly expense reports, process reimbursements, and coordinate domestic and international travel with fully detailed itineraries
  • Handle sensitive matters discreetly while upholding confidentiality in all administrative tasks
  • Maintain and update org charts, directories, and team initiatives like competitions and recognition programs for alignment and effective implementation

 

Who You Are (Success Profile)

  • You thrive in ambiguity. You are comfortable building the path as you walk it, seeing dynamic and changing environments as an opportunity to construct something meaningful.
  • You are a problem-solver. You seek out challenges with high energy, taking pride in delivering solutions to complex problems that drive meaningful business impact.
  • You are customer-obsessed. You build deep empathy for internal and external partners, anchoring every operational decision in solving real-world challenges to ensure collective success.
  • You operate with urgency. You maintain a high bias for action and a relentless focus on execution, understanding that speed and quality go hand in hand in a high-growth environment.
  • You are resilient and adaptable. You view change as an opportunity, maintaining composure, focus, and a steady hand through evolving priorities and high-pressure situations.

 

What We’re Looking for (Minimum Qualifications)

  • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
  • 2+ years of experience providing executive-level administrative support
  • Proven ability to schedule and coordinate complex internal and external meetings, events, and logistical arrangements
  • Proficiency in tools such as Zoom, Outlook, Word, PowerPoint, Google Suite, and expense reporting platforms like Coupa
  • Strong organizational skills with the ability to manage multiple priorities, proactively resolve issues, and de-escalate challenges
  • Exceptional interpersonal communication skills, with experience collaborating across all levels of an organization and supporting interaction with external stakeholders

 

What Will Make You Stand Out (Preferred Qualifications)

  • Demonstrated ability to build and maintain strong relationships with internal and external counterparts to ensure open communication and operational efficiency
  • High adaptability to changing circumstances, last-minute adjustments, and shifting organizational priorities
  • Willingness to travel to the U.S. 2-3 times per year to provide onsite logistics and support for key events
#LI-IA1 #LI-Hybrid

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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