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Senior Manager, AMS Deal Desk

Bellevue, Washington, USA; Remote - USA; San Jose, California, USA

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

The Role

We are looking for a Senior Manager of AMS Deal Desk to join our team. This is a hybrid or remote role, reporting to the Director of Deal Desk in the WW GTM Operations department. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future. As a Senior Manager of Deal Desk, you will be an essential part of the operations team, guiding Sales and Sales Leadership on the execution of high-value, complex deals.

What you’ll do (Role Expectations)

  • Partner directly with Sales and Sales Leadership to structure non-standard, high-value, complex, and profitable deals.
  • Uphold pricing policies, revenue recognition standards, and corporate governance best practices.
  • Collaborate cross-functionally across Sales, Legal, Finance, Product, and Operations to eliminate operational bottlenecks and obtain complete deal approvals.
  • Develop and enhance team playbooks while continuously driving process optimization and reducing operational friction to support growth and scale
  • Lead, mentor, and empower a high-performing team of Deal Managers to establish subject-matter expertise on premier opportunities and ensure successful execution

Who You Are (Success Profile)

  • You act like an owner by letting your passion for the mission fuel your bias for action, operating with integrity, and seamlessly navigating between high-level strategy and hands-on execution.
  • You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
  • You are a high-trust collaborator who is ambitious for the team, embraces a challenge culture through ongoing feedback, and knows that candor delivered with clarity and respect is the truest form of teamwork.
  • You are customer-obsessed, building deep empathy for both internal and external customers and championing their needs from start to finish because you know their success is our success.
  • You operate with urgency, maintaining a relentless focus on execution and delivering high-impact results quickly without sacrificing quality to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

  • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
  • 7+ years of experience leading a Deal Desk team , preferably in the high-tech industry
  • Proficiency with Salesforce.com, SFDC CPQ, Microsoft, Google Suite, and Tableau
  • Effective communication skills with the ability to breakdown complex deal structures into a digestible format
  • Ability to thrive and adapt creatively and successfully to constant change in a fast-paced and team-oriented sales environment
  • Analytical with proven critical thinking and effective decision making skills. Can do attitude, willing to roll up your sleeves and lead by example 

What Will Make You Stand Out (Preferred Qualifications)

  • Demonstrate strong AI fluency by leveraging coding assistants, LLMs, and Generative AI tools to accelerate troubleshooting, solution design, automation, and customer problem-solving, while applying sound technical judgment to validate outputs
  • Bachelor's Degree in Business Administration, Finance, or a related field
  • Experience scaling a Deal Desk organization 

#LI-Remote 

#LI-EV1

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$150,500 - $215,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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