QA Analyst

Who We Are:

Zynga is a global leader in interactive entertainment with a mission to connect the world through games and a wholly-owned subsidiary of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). With massive global reach in more than 175 countries and regions, the combined diverse portfolio of popular game franchises has been downloaded more than 6 billion times on mobile, including Star Wars™: Hunters, CSR Racing™, Dragon City, Empires & Puzzles™, FarmVille™, Golf Rival™, Hair Challenge™, Harry Potter: Puzzles & Spells™, High Heels!™, Merge Dragons!™, Merge Magic!™, Monster Legends, Toon Blast™, Top Eleven, Toy Blast™, Two Dots, Words With Friends™, and Zynga Poker™.Founded in 2007, Zynga is headquartered in California with locations in North America, Europe, and Asia. For more information, visit www.zynga.com or follow Zynga on Twitter, Instagram, Facebook, or the Zynga blog

Position Overview:

Zynga is looking for a QA Analyst who has in-depth QA, technical and project expertise, and has full ownership of quality across designated game areas or SKUs. You will be responsible for raising the quality bar higher by feeding back and refining processes for the test team, guide more junior members and/or vendor teams towards a higher degree of efficiency and execution. You will also lead multiple features at a time while ensuring timely delivery against production timescales and costs. You have the ability to check out and build a codebase, identity similar code paths to achieve pair testing, and understand the use of metadata in mobile games.

What You'll Do:

• Responsible for prioritizing tasks and leading vendor/QA team
• Working with studio leadership ensure the team have a robust on-boarding process for new internal staff members who join the team.
• Have a solid experience to effectively delegate ownership to vendor teams. Know what can and cannot be delegated.
• May act as the team QA POC with the rest of Zynga for companywide initiatives e.g., ZADE, IPv6, GDPR.
• Develop team QA metrics that enable team leadership to make decisions that improve product quality.
• Builds product test strategy for each release.
• Builds maintenance test suites (regression, maintenance, smoke, sanity).
• Crafts non-functional test suites (performance, endurance, load, usability).
• Builds partner SDK test suites (Ads, Analytics, Compliance, UA).
• Builds test suites for complex features and cross-feature interactions.
• Understand mobile hardware and the challenges related to compatibility testing.
• Can explain testing techniques to other disciplines, including why certain methods are being used on a given project/feature. Comes across as someone knowledgeable about QA.
• Creates reports and communication to be appropriate for the audience, including executives.
• Proven ability to work in a small, flexible team with varied strengths

What You Bring:  

• Drives improvements to QA development tools such as the debug menu or crash capturing.
• Maintain and update test strategies, regression plans, cross-feature plans etc built by other members of the team.
• Can apply advanced knowledge of testing to make testing more efficient e.g. test matrices for compatibility.
• Is aware of test design methods like state tables that allow QA to break features down into their core components.
• Understands the coverage automated testing gives (if implemented) and adjusts manual testing appropriately.
• Can analyze performance data to find and report issues.
• Can critically analyze risks and testing required to mitigate them.
• Understands different types of users and can adapt their user acceptance tests to cover all scenarios.
• Understanding of client and server testing, including server validation, mobile DLC, and experiments/ events.
• Ability to use profiling tools like xcode, GameBench or built-in debug. Can generate reports from these tools.
• Ability to take on features or game areas, which are technically more challenging e.g. profile syncing, metadata, or time-gated features.
• Champions solutions to problems, good enthusiastic attitude.
• Drives knowledge sharing in the team and ensures the team has no gaps in skill coverage.
• Does not get sidetracked by things outside their control, has focus.
• Understanding of and/or experience with ad networks is a plus

Bonus Points:

• Experience in the gaming industry
• Ability to write pseudo code, which will allow the Senior QA Analysts to find edge cases.
• ASTQB qualified.
• Understands how software architecture influences the amount of testing needed, including optimizing tests that utilize the same code paths.
• Has experience in using device farms e.g. AWS or testdroid.

What we offer you:

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits

We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization.  Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.

As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at accommodationrequest@zynga.com to request any accommodations or for support related to your application for an open position.

Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others.  Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel.  Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage.  Zynga’s  in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).