Technical Account Manager (Federal)

Mattermost is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor to our U.S. Federal and enterprise customers. In this role, you will ensure the successful deployment, integration, and secure operation of the Mattermost platform in mission-critical and high-security environments.

You will combine expertise in infrastructure, cybersecurity, and DevSecOps with strong customer engagement and project leadership skills. As a strategic partner, you will bridge engineering, product, and customer teams, driving secure, compliant, and scalable implementations that enable organizations to collaborate with confidence.

Key Responsibilities

Customer Success & Secure Solution Delivery

• Lead technical onboarding, configuration, and production deployments for strategic enterprise and U.S. Federal customers

• Design, validate, and implement secure, scalable architectures for Mattermost across cloud, on-premise, hybrid, and air-gapped environments

• Support alignment with security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2

• Guide customers in integrating Mattermost with authentication and identity management systems (SSO, SAML, OAuth), DevOps pipelines, and monitoring tools

• Provide proactive technical guidance to minimize operational risk and ensure long-term platform success

Technical Leadership & Advocacy

• Serve as the primary technical point of contact for assigned accounts

• Collaborate with Product, Engineering, and Support to resolve complex technical issues and advocate for customer needs

• Develop reusable deployment assets including scripts, playbooks, and technical documentation to accelerate implementations

• Participate in internal reviews to improve onboarding methodologies and deployment best practices

Communication & Stakeholder Management

• Present complex technical concepts to both executive and technical stakeholders, tailoring communication to audience and context

• Build trusted relationships that drive adoption, expansion, and long-term customer success

• Maintain detailed records of architectural decisions, deployment strategies, and customer feedback

Required Qualifications

• 5+ years of experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or a similar customer-facing technical role

• Strong technical knowledge of Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure

• Hands-on scripting or development experience with Python, Go, Node.js, or similar languages

• Strong understanding of cybersecurity principles and secure system architecture

• Familiarity with DevSecOps tools and workflows (GitHub, Jenkins, Jira, Terraform, etc.)

• Experience managing large enterprise or government customers and aligning technical delivery with business and security requirements

• Excellent communication skills with the ability to collaborate across technical and non-technical stakeholders

• Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR.

• This role may require the candidate to obtain and maintain a U.S. government security clearance in the future.

• Applicants must therefore be U.S. citizens and eligible to obtain a security clearance
  
  

Preferred Qualifications

• Experience working with U.S. Federal agencies, defense organizations, or regulated industries

• Familiarity with IT Service Management (ITSM) frameworks

• Knowledge of compliance standards such as FedRAMP, NIST, SOC 2, or ISO 27001

• Experience with secure collaboration platforms or open-source technologies

• Exposure to mobile device management (Intune, Workspace ONE, MobileIron) environments

• Experience working in a startup or high-growth SaaS environment
  
  

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.