Patient Engagement Specialist
About Us
At Trovo Health, we’re bringing scalable superhuman support to healthcare providers. Our proprietary, clinically-backed AI coordinator acts as an extension of the care team to help enhance the patient experience, improve outcomes, and operate more efficiently.
We’re growing rapidly and are backed by Oak HC/FT – investors in leading healthcare and technology companies such as Ambience Healthcare, Devoted Health, VillageMD, CareBridge, Main Street Health, Maven Clinic, and more.
We’re headquartered in NYC and embrace a hybrid work culture.
About the Role:
As a Patient Engagement Specialist, you’ll be the primary point of contact for patients—reaching out, answering questions, and coordinating next steps. Your focus is to drive key outcomes such as completed appointments, finished intake forms, and well-prepared patients, all while delivering a supportive, positive experience.
This position is fully remote, but our team communicates regularly on Zoom and Slack.
As a Patient Engagement Specialist, your responsibilities will include:
- Contact and support patients to complete key care plan steps and meet engagement goals
- Identify, analyze, and act on service gaps to support comprehensive patient follow-through
- Collaborate with clinical, operational, and technical teams to streamline workflows
- Document interactions accurately and surface urgent issues to the right stakeholders
What we look for:
- 2+ years of experience in a patient-facing healthcare, call-center, care-coordination, or customer-success role. Familiarity with EHR scheduling modules (Epic, athenahealth, eClinicalWorks, etc.) and basic CRM/ticket tools.Stellar phone etiquette, writing skills, and active-listening chops.Comfort juggling multiple software tabs and priorities in a fast-moving startup.Demonstrated empathy for patients navigating complex care.
- Fluency in another language (e.g., Spanish, Russian, Korean) a plus but not required.
- Secure Internet connectivity.
Benefits of Working with Us Include:
- Remote-Friendly Work environment.
- Competitive pay of $25/hr-$35/hr based on candidate experience (Initially 20-30 hours per week, with the possibility to expand up to 40 hours based on needs.)
- Comprehensive onboarding, training, and technology support.
- A mission-drive culture committed to empowering clinicians and improving access to preventive care.
Trovo Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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