Process Manager

Who We Are

Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios are responsible for developing 2K’s portfolio of world-class games across multiple platforms. Include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building, and acquiring exciting studios whose content continues to inspire millions of players around the world! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, problem solvers, and doers, are the professional publishing stewards of our growing library of critically acclaimed franchises such as NBA 2K, BioShock, Borderlands, Mafia, Sid Meier’s Civilization, Tiny Tina’s Wonderlands, WWE 2K, and XCOM.

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion and want our community of candidates to reflect this commitment. We encourage all qualified applicants to explore our global positions. 2K is headquartered in Novato, California, and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).

Position Summary

The Process Manager is a primary collaborator in process improvement and scheduling while driving the creation, standardization, and maintenance of documentation to enhance operational efficiency while building upon foundational skills in project management. This position will also partner with team members to standardize templates, improve tool usage, and support continuous process improvement across the department.

Primary Responsibilities

• Contribute to process improvement by standardizing templates and documentation practices to increase efficiency, standardization, and reduce waste
• Identify and build department-wide improvements from requirements generated by test team partners
• Ability to facilitate change management for small to medium sized teams
• Ability to handle multiple tasks simultaneously and adapt to shifting priorities

Core Competencies

• Behavioral
  • Tailor communication to the audience
  • Monitor and call out gaps in the use of core values
  • Identify communication failures and react appropriately
  • Present project schedules to team members
  • Set expectations to build alignment with manager and collaborators
  • Escalate repetitive, automatable work
  • Create emotional intelligence for upstream and downstream dependencies
  • Establishes credibility across multiple teams by consistently delivering results
  • Balances clarity with discretion when handling sensitive information
  • Coaches peers on effective delegation, prioritization, and accountability
  • Builds morale by recognizing contributions and celebrating milestones
  • Anticipates collaborator needs and communicates proactively to prevent critical issues
  • Encourages innovation by supporting experimentation and calculated risk-taking
  • Aligns team culture with organizational values through consistent role-modeling
• Technical
  • Intermediate Proficiency with QA Software (eg. Jira, TestRail)
  • Intermediate Proficiency with Atlassian Products (eg. Jira, Confluence)
  • Intermediate understanding of SDLC Methodologies (eg. Waterfall, Agile, Scrum)
  • Anticipate risks and devise mitigation strategies
  • Drive project scheduling and work with teams to get commitments toward project achievements
  • Create and lead a prioritized backlog
  • Understand how to use tools and processes to solve problems
  • Roughly estimate effort, cost, scope and timeline on incoming asks
  • Negotiate scope and commitments with collaborators
  • Provide options to resolve constraints to decision makers
  • Educate leads about what it costs to get work done and its downstream effects
  • Ensure clear goals are outlined throughout all phases of development
  • Assist leadership in developing a clear vision for projects
  • Anticipate quality pitfalls and steer to solutions
  • Measure and demonstrate objective improvement
  • Revise processes that aren't accomplishing what they should, and retire unnecessary ones
  • Proactively seek efficiencies and experiment with new insights

• Leadership
  • Speak on behalf of the team
  • Mediate unproductive situations
  • Considerately communicate decisions from leadership
  • Empower the people you work with
• Strategic Influence & Business Acumen
  • Secures agreement and resources from peer managers and collaborators for process improvement projects; handles conflict between different functional goals.
  • Links process initiatives to departmental or business unit goals
  • Leads process workshops and training; optimally communicates the why of changes to overcome resistance from develop teams.
  • Understands the interconnectedness of multiple processes across departments (end-to-end value chain) and their combined financial impact.
  • Manages project budgets, forecasts resource needs, and prioritizes projects based on expected Return on Investment (ROI).
  • Identifies operational and financial risks within processes and designs controls to mitigate them.
  • Translates high-level business goals (e.g., market share growth) into tangible Key Performance Indicators (KPIs) and operational metrics.

Required Qualifications, Knowledge, and Job-Related Skills

• 4-6+ years in a Quality Assurance Lead or Game Production position.
• Strong proficiency with productivity tools (e.g., Microsoft Office, Google Workspace, Confluence) and project management software (e.g., Jira or similar tools like Asana, Trello, MS Project)
• Strong proficiency in documentation Tools (e.g., Confluence, Google Workspace, MS Office (especially Excel/Word), TestRail (or similar).
• Excellent writing and documentation skills
• Strong project/product management skills needed to understand business strategy and technology, ability to influence, collaborate, and bring teams to success
• Excellent organizational and time-management skills with a keen attention to detail
• Attention to Detail – ensuring accuracy in documentation, schedules, and process updates.
• Communication (Written & Verbal) – clear documentation, status updates, and collaboration.
• Analytical Thinking – ability to identify inefficiencies, gather feedback, and suggest improvements.
• Adaptability & Flexibility – comfortable with shifting project needs, tools, and priorities.
• Organization & Time Management – ability to prioritize, handle multiple tasks, and adjust to changing priorities.
• Problem-Solving – chipping in to solutions for workflow bottlenecks or process gaps.
• Understanding task dependencies, timelines, and achievement tracking.
• Experience with SDLC, Agile/Scrum, or Waterfall
• Template & Standardization Practices – ability to apply consistency in formatting, process docs, and reporting.
• Project Management Fundamentals – exposure to PM principles (scope, timeline, resources, risk).
• Change Management Awareness – understanding how process changes affect teams and work output.

Preferred Qualifications

• Excellent understanding of Development and QA process, tools, and practices
• Experience working in fast-paced or cross-functional team environments
• ISTQB Certification (Foundation Level)
• Familiarity with project management methodologies (Agile, Waterfall, or hybrid).

 This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee; other tasks and duties may be assigned or reassigned as needed.

2K is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. Employment at 2K is considered at-will, except where prohibited by state legislation. Compensation and job postings may include disclosures required under state pay transparency laws.

2K is an Equal Opportunity Employer, committed to creating an inclusive work environment free from discrimination based on race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.