Strategy & Growth Manager

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

 

💻 The Role 

We're looking for a passionate and empathetic leader to join us as an Strategy & Growth Manager. You will report to the General Manager of Massachusetts. This is a Full-Time Hybrid opportunity based in Boston, MA. In this role you will be responsible for driving state-wide growth and sales strategies and leading multidisciplinary teams that facilitate partnership development, patient acquisition, intake operations and documentation management. 

The Requirements: 

• At least 2-5 years of operational leadership experience, preferably in healthcare, and growth or sales roles.
• Experience leading multi-disciplinary teams in fast-paced environments.
• Proven track record of developing and implementing strategic initiatives while maintaining excellent day-to-day execution.
• Strong analytical skills with experience using data to drive decision-making and process improvement.
• Excellent communication skills, both with team members and external partners.
• Deep empathy and emotional intelligence, with genuine passion for helping underserved communities.
• Must reside or be willing to permanently relocate to the Greater Boston Area, where the position is based and be willing to travel within the state regularly.

Key Responsibilities:

• Team Leadership. Lead high-performing U.S. and international teams across care operations. Hire, train, and foster a culture of urgency, compassion, and accountability.
• Partnership & Referral Development. Support Business Development Associates in building strategic partnerships and driving referral growth across key regions.
• Intake Process Optimization. Streamline intake workflows for efficient lead handling, accurate data collection, and fast program enrollment.
• Document Collection Management. Oversee documentation review teams, ensuring accuracy, compliance, and a seamless family experience.
• Data-Driven Growth Strategy. Use analytics to refine strategies, improve processes, and scale results across operations.
• Cross-Functional Collaboration. Partner with the General Manager and team leads to align growth efforts with state-specific priorities and execute seamlessly.
• Operational Excellence Leadership. Build scalable systems and ensure execution standards that drive quality, efficiency, and growth readiness.

Who We're Looking For

• Pride in Being a Jack-of-All-Trades. You thrive in cross-functional roles and see your versatility as a key strength.
• Operational Excellence. You pair strategic thinking with fast, focused execution—bringing clarity and momentum to every project.
• Intellectual Horsepower. You tackle complex problems with curiosity and depth, drawing from diverse frameworks to guide decisions.
• Execution Horsepower. You consistently deliver high-quality work, exceed expectations, and raise the standard for those around you.
• Compassion for Underserved Families. You’re mission-driven and committed to changing the healthcare experience for low-income communities.
• Team Player & Beginner’s Mindset. You’re collaborative, coachable, and always open to learning and feedback.
• Force of Nature. You take full ownership, push through ambiguity, and get things done—no matter how tough or unglamorous.

Don't meet every single requirement? Don't worry! We encourage you to apply even if your experience doesn't perfectly align with the job description. We value diverse perspectives and believe that skills can be developed. If you're excited about this role and think you could be a great fit for our team, we'd love to hear from you. Please don't hesitate to submit your application.

Our Value Prop to You

• Comprehensive benefits package. We offer a competitive salary including bonus opportunities, health/dental/vision insurance, and generous PTO policy + 10 company holidays.
• Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company. At Abby Care, you can flex multiple realms of your interpersonal skillset and creativity.
• An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense.
• A purpose-driven organization. Everyone at Abby Care embodies our mission and is proud of the work we do.
• Propel innovation in healthcare. We are leading the change in healthcare against traditional players and outdated systems. You’ll be able to operate in a fast-paced environment and iterate.