Product Manager

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

The Role

We’re looking for a high-velocity Product Manager to join our team reporting to our Head of Product. As the Product Manager for Abby Care’s central operations, you’ll shape how technology scales compassionate, high-quality care to more families. You’ll work side-by-side with engineers to solve key user and business problems, driving the end-to-end product vision, strategy, and execution. Working at the intersection of AI and user experience, you’ll streamline complex workflows, make care delivery more scalable, and help us meet ambitious growth goals.

This is an in-person hybrid position based in San Francisco, CA, with the expectation to be in office 3 days a week.

Key Responsibilities:

• Own the product vision, strategy & roadmap for our central operations. From concept to launch, you'll build product features through their entire lifecycle and release solutions that transform patient care. You’ll blend user needs, analytics, and company goals to define and execute a product strategy that has lasting impact.
• Collaborate and influence across teams. You’ll work closely with engineering, expansion, clinical, and operations teams to ensure our product roadmap aligns with company objectives, identify productization opportunities, and act as a liaison to support seamless product adoption.
• Champion the voice of the user. You’ll drive user research studies to understand the needs and experiences of our teams and families to design meaningful, user-centered care experiences.

Requirements:

• 4+ years of product management experience, with a track record of shipping successful consumer applications at scale
• Bonus points if you worked in healthcare or similar industries
• You have strong analytical skills with experience using data to drive product decisions and demonstrated ability to deeply understand user needs and translate them into clear product strategy
• You have the ability to navigate and execute amidst ambiguity, and to flex into different domains based on the business problem at hand, finding simple, easy-to-understand solutions
• You're a strong communicator with the ability to shapeshift and bring extreme clarity to complex messages across teams
• You’re a creative product thinker who loves collaborating across the company with engineering, analytics, marketing, design and sales to experiment and build superior products
• You’re a self-starter, you do what it takes to get the job done

Our Values

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
   
   
2. Urgency with precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
   
   
3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
   
   
4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
   
   
5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. 

Benefits

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.
  • This is a full-time position with an estimated base salary of $130,000 - $180,000 + bonus + company equity and benefits.
• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. 
• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). 
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.