Technical Instructor Manager

Join the ACI Learning Adventure!

Who We Are

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

What You'll Do

As the Technical Instructor Manager, you’ll have the opportunity to lead and grow a high-performing instructional team while driving the learning outcomes that matter most to our students and partners. You’ll wear many hats—coach, strategist, problem-solver—and play a key role in shaping the future of technical education at ACI Learning.

Here’s how you’ll make an impact:

Lead and Develop Our Faculty

• Support, coach, and guide instructors, mentors, and teaching assistants—ensuring they’re empowered to deliver engaging, high-quality instruction.

• Champion continuous learning by implementing professional development plans and facilitating regular team touchpoints.

• Foster a culture of collaboration, accountability, and instructional excellence.

Drive Student Success

• Monitor and analyze academic performance data—retention, certifications, evaluations, and more—to improve outcomes at scale.

• Partner with academic and program leaders to refine teaching strategies and align them with accreditation and institutional goals.

• Help shape support models that set learners up for long-term success.

Build Better Processes

• Bring a strategic lens to academic operations, contributing to the design of innovative instructional models and scalable systems.

• Use data and direct feedback to identify areas for improvement and translate insights into action.

• Advocate for consistency and quality across every classroom experience.

Collaborate Across Teams

• Be the bridge between faculty and cross-functional teams like Curriculum, Student Support, Career Services, Compliance, and Campus Operations.

• Represent faculty voice in strategic planning and contribute to rollouts of new tools, technologies, and learning methodologies.

• Collaborate on initiatives that elevate the student experience and drive workforce readiness.

Support Compliance and Quality Standards

• Ensure instructional practices and faculty records meet regulatory, accreditation, and internal quality standards.

• Promote best practices in academic integrity, training delivery, and institutional policy adherence.

What You'll Need (Requirements)

We’re looking for a thoughtful, mission-driven leader who’s passionate about supporting educators and helping learners succeed. Here’s what will help you thrive in this role:

• A bachelor’s degree in Education, Instructional Design, Information Technology, or a related field; a master’s degree is preferred but not required.

• 3–5 years of experience managing instructional or faculty teams in a remote setting, ideally within technical or adult education.

• A strong understanding of instructional strategies, adult learning theory, and best practices in technical training.

• Hands-on experience with performance management, professional development, and using academic data to guide decision-making.

• Comfort working in fast-paced environments that involve frequent change, competing priorities, and high standards.

• Familiarity with Learning Management Systems (LMS), education technology tools, and the requirements tied to accreditation and compliance.

What Will Make Us Love You

You don’t need to have all of these to succeed here—but if some of these sound like you, we think you’ll thrive:

• You’re familiar with IT certifications like CompTIA A+, Network+, or Security+, and understand how they connect to real-world career outcomes.

• You’ve successfully led hybrid or fully remote teams and know how to keep people aligned, engaged, and accountable from a distance.

• You communicate clearly, stay organized, and build strong relationships across teams and functions.

• You have working knowledge of compliance standards in vocational or technical training environments and understand how they impact instruction.

• You bring a sharp analytical mindset and enjoy using performance data to drive action and improvement.

What We're Counting On From You

Once you’re on board, here’s how you’ll help us make a real impact—on our learners, our faculty, and the future of tech education:

• Champion student success. You’ll play a key role in improving retention and engagement across all programs. That means helping instructors proactively support students, driving early interventions when needed, and building a learning environment where students feel connected and confident from start to finish.

• Grow a high-performing faculty. You’ll coach and develop your team through regular observation, feedback, and personalized development plans. We’re counting on you to build a culture of continuous improvement and make sure instructional quality is consistently excellent.

• Keep us audit-ready and accreditation-aligned. Compliance doesn’t have to feel like red tape—and under your leadership, it won’t. You’ll help ensure our faculty meets training and documentation requirements, all while maintaining the academic quality we’re known for.

• Elevate outcomes that matter. Whether it’s increasing certification attempt rates or helping students graduate with job-ready skills, you’ll be at the forefront of aligning instruction with real-world impact. You’ll collaborate closely with curriculum and career services teams to make sure our programs deliver measurable value.

• Be a cross-functional connector. You’ll work closely with teams across ACI Learning—from Content Development to Student Support—to solve problems, improve delivery, and create an outstanding experience for learners and faculty alike. Your ability to coordinate, follow through, and close loops will be key to everyone’s success.

We’re looking for someone who sees goals like these as opportunities—not just checkboxes. If you’re energized by building systems that work and leading people toward something meaningful, we think you’ll thrive here.

Why ACI Learning is Your Next Big Move

Comprehensive medical, dental, and vision coverage — starting the 1st of the month after your hire date.

Four weeks of paid parental or medical leave, so you can focus on what matters most.