Strategic Channel Partner Manager

About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Are you a dynamic channel sales professional with a passion and experience growing strategic channel partnerships in the Cloud space? We're seeking a talented Strategic Cloud Channel Partnerships candidate to build and refine the methodology, programs, and processes at Ada to ensure we successfully leverage our partners and their respective programs to align our product roadmaps and drive revenue growth. This role will contribute to a very important aspect of scaling our partnerships with AWS, Microsoft, and their respective resellers/distributors.

About You

• You have at least 10 years of Channel Partner Sales experience or a related role within the SaaS or AI industry.
• You have an established existing network in the AWS and Microsoft partner networks (e.g. TD Synnex.)
• You understand the ins and outs of driving success in the cloud partner ecosystem, backed by a proven track record of results.
• Strong communication, negotiation, and presentation skills.
• Ability to develop and execute strategic plans and initiatives.
• Excellent problem-solving and analytical skills.
• Proficiency with Salesforce CRM and sales/partner management tools.
• Willingness to travel to meet with partners and attend industry events. 
• You thrive in a fast-paced, remote first environment and you enjoy being a team player to those around you.
• You have strong sales acumen, executive presence, effective time management and organization skills.
• You are a self-starter focused on building and owning the 360-degree relationship.
• You enjoy travelling to build relationships with partners in person.

Outcomes

New Business Development (60%):

• Identify and evaluate potential cloud channel partners that align with the company's growth strategy and target markets.
• Develop and execute partner recruitment strategies, including prospecting, outreach, and presentations.
• Negotiate and secure partnership agreements that are mutually beneficial and aligned with the company's objectives.
• Collaborate with cross-functional teams (sales, marketing, product, etc.) to create compelling partner value propositions, enablement resources, and a product roadmap for any solutions needed to maximize revenue opportunity.
• Develop a strategic channel strategy plan that supports the successful execution and achievement of sales targets.
• Become an expert on all things Ada and be able to effectively communicate our value proposition to all levels, including C-Suite executives.

Existing Partner Management (40%):

• Cultivate and grow relationships with existing channel partners to drive revenue growth and satisfaction.
• Analyze partner performance data and identify opportunities for optimization and growth.
• Develop and implement partner engagement strategies, including training, incentives, and marketing support (in collaboration with partner marketing).
• Resolve partner issues and concerns in a timely and professional manner.
• Collaborate with internal teams to ensure partners have access to the necessary resources and support.
• Work closely with Ada’s Partner Marketing team to execute on webinars, events, and other revenue driving activities.
• Represent the company at partner events, conferences, and meetings. 

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks

• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian and U.S. residents
• Development opportunities

The expected salary range for this position is $195,000 to $327,000 CAD OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

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Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
  
  

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.