Financial Operations Specialist

About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

As Ada’s Financial Operations Specialist, you will report directly to the Financial Operations Manager and play a role in executing and optimizing our daily financial operations. In this position, you will manage essential tasks across accounts payable, accounts receivable, and procurement, ensuring that all financial transactions are processed efficiently and in full compliance with our policies.

About You

• 1+ years of experience in accounting, accounts payable, account receivables, or similar roles.
• Proficient in Excel or Google Sheets.
• ERP Experience: Familiarity with Netsuite is preferred, but exposure to similar ERP systems is also valuable.
• Experience with P2P systems such as ZIP HQ, Tipalti, or Coupa is considered a bonus.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with employees at all levels across the organization.
• You are looking to be in a fast-paced environment with opportunities to learn and grow.
• Prior experience working in a startup environment

Key Responsibilties

• Process invoices, ensure timely approvals, and manage vendor payments
• Addressing payment discrepancies (e.g., duplicate invoices, statement reconciliation)
• Reconciliation of Expense and Travel Reimbursements
• Management of Accounts payable and Accounts Receivable mailboxes
• Assist in processing customer invoices and tracking incoming payments
• Help maintain accurate records and support the collection process
• Help document procurement procedures to ensure compliance and efficiency
• Assist with month-end processing and accurate recording of financial transactions

The expected salary range for this position is $55,000 to $70,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

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Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
  
  

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.