Senior Video & Motion Designer

About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

About the role

We’re looking for a Senior Video & Motion Designer to bring Ada’s people and AI-powered stories to life through visually stunning, emotionally resonant content. You’ll lead concept-to-delivery production, from filming and motion design to experimenting with next-gen creative tools, shaping how the world experiences our brand. This role reports directly to the Creative Manager.

Outcomes

• Translate abstract or technical ideas about AI and automation into accessible, emotionally resonant visual narratives.

• Lead concept-to-delivery creation of motion graphics and video content that brings complex AI-powered experiences to life — from product explainers and customer stories to campaign spots and keynote visuals.

• Partner closely with brand, product marketing, content, and occasionally, executive teams to define the visual voice of Ada across all motion touchpoints.

• Design and animate across mediums — from cinematic brand videos and product demos to social media, event, and internal stories.

• Develop and maintain scalable motion systems: animation libraries, transitions, templates, and toolkits that ensure consistency across platforms.

• Experiment with new storytelling methods, including the use of AI-assisted tools for ideation, motion, and video workflows (e.g., generative video, style transfer, voice synthesis).

• Stay ahead of design, motion, and AI trends to continually innovate how we communicate complex technology in simple, compelling ways.

About you

Experience & Background

• 5+ years in motion design, animation, and/or end-to-end video production for brand, marketing, or product storytelling.

• Proven experience translating technical or conceptual concepts into compelling motion narratives.

• Skilled in filming and producing original footage that forms the backbone of compelling, high-end video deliverables.

• A portfolio that demonstrates mastery of pacing, timing, rhythm, and storytelling through motion.

• Experience collaborating with cross-functional partners — creative, marketing, product, comms, executive team — and leading creative direction for video projects.

• Experience in SaaS B2B storytelling is strongly preferred.

• Someone Toronto-based or in the GTA who is able to be at the hub 3-4 times per month exclusively for shooting.

Technical Expertise

• Advanced proficiency in After Effects, Premiere Pro, and related tools (Cinema 4D / Blender / Photoshop / Illustrator).

• Knowledge of color grading, audio design, and rendering.

• Familiarity with AI-enhanced creative workflows — text-to-image or video generation, motion plugins, automation scripts, or generative editing.

• Comfortable working in multiple aspect ratios and formats (social, web, broadcast, vertical).

• Bonus: Understanding of 3D, interactive motion, or real-time environments (Unreal, Unity, WebGL).

You’re Someone Who

• Can distill complexity autonomously. Translating concepts in AI and automation into relatable human stories.

• Is energized by storytelling at the intersection of creativity and technology.

• Thinks strategically about how motion visuals can clarify and influence, not just decorate.

• Is curious, collaborative, iterative, and unafraid to experiment with new tools or approaches.

• Thrives in an exciting, fast-paced, evolving industry.
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Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
  
  

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.