Head of Partner Solution Engineering - Americas

Chicago

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Head of Partner Solution Engineering - Americas  

Adyen's Product Partnerships team drives outbound distribution of Adyen’s products to our merchants through partners and is pivotal to Adyen’s growth. We focus on scalable, robust and future-proof partner integrations to unlock Adyen’s full potential for our joint merchants. We have strong partnerships in place for Digital (e.g. Salesforce, Shopify, Zuora) and Unified Commerce (e.g. Oracle, Microsoft, NCR). A significant share of Adyen’s merchants use a partner platform to integrate with Adyen.

The Product Partnerships team focuses on our strategic technology and service partners, ensuring seamless and scalable integrations for our mutual customers. This team collaborates closely with various internal departments (e.g., Commercial Partnerships and Product) and works externally with merchants and partners to develop best-in-class integrations.

The Product Partnerships team primarily:

  • Ensures that all technical aspects of the partner’s integration with Adyen are best-in-class and built for scale. Knowledge about the ecosystem, system architecture, technology integrations and the vertical are needed to make the integration scalable. The integration needs to be robust, secure and future-proof
  • Establishes and maintains a healthy and strategic relationship with strategic partners, e.g. co-creating product roadmap, pilot new features and organize continuous feedback
  • Working closely with Adyen’s product, implementation management and support teams to improve and optimize our product offering for partners and customers
  • Streamlines the customer onboarding process, to enable rapid access to Adyen Payments when a merchant has signed an agreement to use Adyen through the partner platform
  • Explores new unique co-development opportunities to give a competitive edge to the partner’s integration with Adyen and discover new solutions to address common merchant issues
  • Stays up to date with current payment technology and regulations that are applicable to our merchants

We are establishing a Product Partnerships hub in Chicago, which will serve as the base for this role (one of Adyen’s global product hubs). The global Product Partnerships team comprises Product Partner Managers (PPMs) located in Amsterdam, São Paulo, San Francisco, and New York.

What you will do: 

  • Build an industry-leading product partnerships organization that identifies and leverages synergies within the partner ecosystem to add value for Adyen’s merchants
  • Co-lead Adyen’s global Product Partnerships go-to-market strategy and execution, working closely with the Head of Product Partnerships, EMEA
  • Working together with Adyen’s product and commercial leadership to influence Adyen’s roadmap and help partners develop differentiated offerings leveraging Adyen’s payments platform
  • Manage the Product Partner Manager (PPM) team in the Americas region, setting them up for success
  • Guide your team in the rollout and development of new Adyen products in collaboration with our partners
  • Oversee escalations and ensure timely resolutions by coordinating with the appropriate internal and external teams
  • Serve as a senior executive stakeholder to our partners, providing strategic and consultative advice to influence their product roadmap and payment strategy
  • Personally manage one medium-sized partner to maintain hands-on experience and insight

Who you are:

  • 10+ years of experience in product management, implementation or solution engineering preferably in Payments, Big/Fin Tech
  • 6+ years of people leadership experience
  • 3+ years of product management experience
  • Experience with payments is preferred
  • Experience with partnerships is required
  • Experienced in building and managing relationships with internal and external senior business leaders
  • Excellent written/verbal communication skills and an experienced presenter
  • Adept at managing a (remote) team and fostering a collaborative environment
  • Comfortable and self-sufficient operating within a complex global environment
  • You are a quick learner, passionate about technology and like to take a ‘launch fast and iterate’ approach
  • You love to act as a mentor and help guide talent to make optimal decisions
  • You take pride in putting your team first, you value teams over ego

Other job details
We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles
Domestic and international travel required (US / Europe / LATAM)

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

San Francisco 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

 

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