Job Application for Team Lead Onboarding Operations at Adyen

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This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead - Onboarding Operations

We’re seeking a dynamic and driven leader to manage our EMEA Onboarding Operations team. In this role, you’ll lead a team focused on advising and consulting on compliance processes and product offerings during customer onboarding while gathering insights to improve the onboarding process from an operational perspective.

You will be expected to develop strategies that scale the business and collaborate with global teams to maintain a seamless balance between regulatory compliance and commercial objectives. Additionally, you will work closely with commercial leadership to understand Adyen’s future strategies and translate them into operational needs, helping to prioritize and drive key initiatives.

What you'll do:

Lead and mentor a team of Onboarding Specialists, ensuring their professional growth and the timely completion of onboarding tasks and projects.
Help the team drive process optimization initiatives for scalability and efficiency.
Engage with key stakeholders (Commercial, Compliance, Product) to enhance onboarding efficiency and merchant satisfaction.
Stay ahead of commercial trends, emerging technologies, and regulatory changes, adapting processes accordingly.
Utilize data analysis to guide decisions, monitor performance, and report on key metrics.
Lead strategic projects to optimize onboarding, aligning with merchant needs and operational goals.
Collaborate globally and regionally to ensure consistency in onboarding practices.
Define and clearly communicate objectives and goals for the team

Who you are:

Skilled in stakeholder management, particularly with Sales, Compliance, and Product teams.
Analytical mindset, translating data into actionable insights.
Strong communicator, able to engage effectively across all levels.
Organized, detail-oriented, and adept at managing multiple priorities.
Proactive and committed to driving meaningful change.
Thrives in a fast-paced environment, executing with impact.
Strategic thinker with strong planning and prioritization skills.
Experienced in project management, ensuring efficiency and alignment with business goals.
1–4 years of people management experience, with a strong focus on team growth and success (preferably in operations or commercial roles).

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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The information you provide when you fill out this form and which we collect during your application process will be held and used by Adyen primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. You can find more information about how we handle your personal data and about your rights in our Applicant Privacy Notice.

Please briefly summarise your onboarding experience (in CDD or related risk domain).

How many years of leadership or people management experience do you have?

Would you require visa sponsorship to be eligible to work in the Netherlands (now or in the future)?

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Would this position require you to relocate? *

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Yes, currently based outside the EU and excited to relocate to the Netherlands

Are you willing to work from our Amsterdam office ≥ 3 days a week?

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Can you please share an indiction of your expected overall annual gross salary? (you can also share a range)

At Adyen, we strive to create an accessible and inclusive experience for all candidates. Please let our team know if you need any adjustments to the recruitment process to make it more accessible and/or inclusive to your needs.

Demographic Survey - NL

Disclaimer: We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. The data collected will help us create a workplace where diversity and inclusion is celebrated by monitoring equal opportunities and improving the early stage of our recruitment process. Your individual answers will never be visible to any Adyen employees and answers to this survey will not affect your application in any way. By submitting your answers you hereby consent to Adyen using the data for the prescribed purpose. For more information about the processing of your data and request for deletion, please have a look at the Applicant Privacy Policy.

*Based on the classification provided by the central bureau of statistics in the Netherlands.

**At Adyen, we are building an organization that supports people in their many unique life situations. Knowing this information will help us make our hiring process, benefits and professional development equitable and inclusive.

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For Dutch citizens: Which culture* was alongside the Dutch significant in your upbringing?

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Do you consider yourself part of an under-represented group? (This may relate to elements of identity such as gender, sexual orientation, race or ethnicity, neurodiversity, disability and/or other elements of identity not listed here)

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Team Lead Onboarding Operations

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Demographic Survey - NL