Office Manager

Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys.

Job Description: 

The Office Manager is responsible for the day-to-day operations of the office and assigned remote locations, ensuring a safe, efficient, and welcoming workplace for employees, customers, and visitors. This role partners closely with HR, Facilities, IT, Finance, Marketing, and external vendors to support business operations, employee experience, and high-visibility corporate activities. The ideal candidate is highly organized, proactive, service-oriented, and comfortable managing multiple priorities across on-site and remote locations.

Key Responsibilities:

• Manage daily office operations, including space utilization, supplies, office snacks, mail services, and common areas
• Oversee remote office locations, including a warehouse facility and a WeWork location in Bellevue, WA, ensuring operational consistency and compliance
• Serve as primary point of contact for building management, WeWork community teams, landlords, and facilities vendors
• Coordinate office moves, buildouts, decommissioning projects, and vendor walkthroughs as needed
• Oversee maintenance requests, repairs, security access, and workplace safety procedures across all supported locations
• Ensure compliance with local health, safety, and workplace regulations

• Manage relationships with office and facilities vendors (cleaning, security, maintenance, office supplies, catering, etc.)
• Track contracts, renewals, invoices, and service levels across all locations
• Partner with Finance on budget tracking, purchase orders, and expense management
• Identify cost-effective solutions and operational efficiencies

• Support the planning and execution of corporate events and meetings, including customer meetings, leadership meetings, and internal events
• Coordinate logistics for corporate meetings, including room setup, technology readiness, catering, and on-site or remote support
• Provide logistical and on-site support for earnings calls, Board of Director meetings, virtual global Town Halls, and other company-wide meetings, partnering with Executive Leadership, Marketing, IT, and other Executive Assistants as needed
• Manage meeting-day readiness, including space configuration, vendor coordination, and issue resolution
• Ensure a professional and seamless experience for executives, employees, and external guests

• Serve as a primary point of contact for employees across supported locations, addressing workplace-related questions and needs
• Support onboarding and offboarding activities for office-based employees
• Assist with office-based and location-based events, meetings, and employee engagement activities
• Promote a positive, inclusive, and well-organized workplace environment

• Partner with HR, IT, Security, Finance, and Marketing to support office- and location-related processes and policies
• Maintain office documentation, procedures, and vendor records for all supported locations
• Support business continuity, emergency preparedness, and incident response planning
• Assist with special projects as assigned
• Other duties as assigned.

Requirements / Qualifications:

• 3+ years of experience in office management, facilities coordination, or workplace operations
• Experience supporting multiple locations or remote sites
• Strong organizational skills with the ability to manage competing priorities independently
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office

Desired Attributes:

• Experience supporting high-visibility corporate meetings (e.g., Town Halls, earnings calls, customer-facing meetings)
• Budget tracking or basic financial coordination experience

Key Competencies:

• Highly organized with strong follow-through across multiple locations
• Calm and professional under pressure, especially during live meetings and events
• Proactive problem solver with strong attention to detail
• Service-oriented mindset with a focus on employee and guest experience
• Demonstrates sound judgment and confidence in pushing back or declining requests when necessary 

Working Conditions:

• Primarily on-site with responsibility for remote location oversight, including periodic visits to the warehouse and Bellevue WeWork location
• May require occasional flexibility outside standard business hours to support events or company-wide meetings

*The responsibilities listed are not an exhaustive list and other duties may be assigned if needed to support the business.

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Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

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The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

Agilysys is an equal opportunity employer.  In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

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