Back to jobs

Sales Support Specialist (Contracts & Quotes)

Alpharetta, GA

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. www.agilysys.com   

 

Sales Support Specialist
 This position is Full Time in Office.  Local Candidates ONLY

 

Job Description: 

 

We are seeking a Sales Support Specialist to join our Sales team. The ideal candidate will provide support to the sales team in creating and delivering sales quotes and contracts. The position requires an individual who is detail-oriented, organized, possesses strong mathematical skills, and has the ability to understand complex technology configurations to accurately generate quotes and contracts. Additionally, the role involves working collaboratively with the sales team, account management, legal departments, and other stakeholders. If you possess these qualities, we encourage you to apply for this position.
 
The Sales Support Specialist is responsible for collaborating with sales team members to create and manage sales contracts through the internal review and approval process. Additionally, the Sales Support Specialist will interact with internal sales teams periodically to assist in account creation, quoting, and contracting processes. This position requires proficiency in managing internal selling processes as well as providing administrative support.

 

Key Responsibilities:

  • Manage a high-volume queue of sales/quote requests across multiple lines of business.
  • Assist in the preparation, review, and revision of sales quotes and contractual documents to ensure alignment with company policies and legal requirements.
  • Support efforts by verifying that contract terms adhere to internal procedures and regulatory standards.
  • Develop a working knowledge of company products and services to effectively support sales teams and discuss potential alternatives as needed.
  • Act as a primary point of contact for internal quotes and contract related inquiries, collaborating with departments such as Sales, Finance, and Customer Support.
  • Prepare and manage amendment documents for standard contractual changes, ensuring proper routing and approval per company policy.
  •  Identify and escalate pricing discrepancies or non-standard terms to senior staff for resolution.
  • Collect, review, and submit customer documentation and data for internal approvals and recordkeeping.
  • Maintain accurate and organized contract files and related documentation for audit and reference purposes.
  • Perform other administrative and contract-related duties as assigned to support the contract lifecycle and sales operations.
  • Other duties as assigned.

Requirements / Qualifications:

  • Bachelor’s degree in Business Administration, Hospitality Management, or a related field strongly preferred.
  • 2+ years of relevant experience in contract administration, procurement, purchasing, legal support, or administrative coordination.
  • Previous experience in the hospitality industry is required.
  • Demonstrated ability to work both independently and cross-functionally with diverse teams, departments, and cultures.
  • Exceptional attention to detail and accuracy in handling documents and data.
  • Excellent written and verbal communication skills.
  • Strong organizational and time-management abilities; capable of effectively prioritizing tasks based on urgency and critical deadlines.
  • Proven problem-solving and analytical skills, with the ability to think critically and resolve issues efficiently.
  • Ability to multi-task and adapt quickly to changing priorities and dynamic business environments.
  • Experience in project tracking, scheduling, and task management.
  • Proficiency in Microsoft Office Suite (especially Word, Excel, Outlook); comfort with data handling and reporting.
  • Experience using Salesforce for contract or client data management.
  • Familiarity with CPQ software (e.g., BigMachines or similar platforms) is a strong plus.
  • Strong customer service orientation and interpersonal skills.
  • Understanding of the financial and business implications of contract terms and structures.
  • Demonstrated flexibility and adaptability in fast-paced or evolving organizational settings.

-----------------------------------------------------------------------------------------------------------------------------------------------------------

Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

------------------------------------------------------------------------------------------------------------------------------------------------------------

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

 

Agilysys is an equal opportunity employer.  In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

Privacy Policy | Agilysys

EEO/AAP Employer

M/F/V/D

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Agilysys’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...