Sales Contract Specialist

Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys.

Job Description: 

Key Responsibilities:

• Manage a high-volume queue of sales/quote requests across multiple lines of business.
• Assist in the preparation, review, and revision of sales quotes and contractual documents to ensure alignment with company policies and legal requirements.
• Support efforts by verifying that contract terms adhere to internal procedures and regulatory standards.
• Develop a working knowledge of company products and services to effectively support sales teams and discuss potential alternatives as needed.
• Act as a primary point of contact for internal quotes and contract related inquiries, collaborating with departments such as Sales, Finance, and Customer Support.
• Prepare and manage amendment documents for standard contractual changes, ensuring proper routing and approval per company policy.
•  Identify and escalate pricing discrepancies or non-standard terms to senior staff for resolution.
• Collect, review, and submit customer documentation and data for internal approvals and recordkeeping.
• Maintain accurate and organized contract files and related documentation for audit and reference purposes.
• Perform other administrative and contract-related duties as assigned to support the contract lifecycle and sales operations.
• Other duties as assigned.

Requirements / Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field strongly preferred.
• 2+ years of relevant experience in contract administration, procurement, purchasing, legal support, or administrative coordination.
• Previous experience in the hospitality industry is required.
• Demonstrated ability to work both independently and cross-functionally with diverse teams, departments, and cultures.
• Exceptional attention to detail and accuracy in handling documents and data.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities; capable of effectively prioritizing tasks based on urgency and critical deadlines.
• Proven problem-solving and analytical skills, with the ability to think critically and resolve issues efficiently.
• Ability to multi-task and adapt quickly to changing priorities and dynamic business environments.
• Experience in project tracking, scheduling, and task management.
• Proficiency in Microsoft Office Suite (especially Word, Excel, Outlook); comfort with data handling and reporting.
• Experience using Salesforce for contract or client data management.
• Familiarity with CPQ software (e.g., BigMachines or similar platforms) is a strong plus.
• Strong customer service orientation and interpersonal skills.
• Understanding of the financial and business implications of contract terms and structures.
• Demonstrated flexibility and adaptability in fast-paced or evolving organizational settings.

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Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

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The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

Agilysys is an equal opportunity employer.  In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

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