Sales Support Specialist (Contracts & Quotes)

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. www.agilysys.com   

Job Description: 

Key Responsibilities:

• Manage a high-volume queue of sales/quote requests across multiple lines of business.
• Assist in the preparation, review, and revision of sales quotes and contractual documents to ensure alignment with company policies and legal requirements.
• Support efforts by verifying that contract terms adhere to internal procedures and regulatory standards.
• Develop a working knowledge of company products and services to effectively support sales teams and discuss potential alternatives as needed.
• Act as a primary point of contact for internal quotes and contract related inquiries, collaborating with departments such as Sales, Finance, and Customer Support.
• Prepare and manage amendment documents for standard contractual changes, ensuring proper routing and approval per company policy.
•  Identify and escalate pricing discrepancies or non-standard terms to senior staff for resolution.
• Collect, review, and submit customer documentation and data for internal approvals and recordkeeping.
• Maintain accurate and organized contract files and related documentation for audit and reference purposes.
• Perform other administrative and contract-related duties as assigned to support the contract lifecycle and sales operations.
• Other duties as assigned.

Requirements / Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field strongly preferred.
• 2+ years of relevant experience in contract administration, procurement, purchasing, legal support, or administrative coordination.
• Previous experience in the hospitality industry is required.
• Demonstrated ability to work both independently and cross-functionally with diverse teams, departments, and cultures.
• Exceptional attention to detail and accuracy in handling documents and data.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities; capable of effectively prioritizing tasks based on urgency and critical deadlines.
• Proven problem-solving and analytical skills, with the ability to think critically and resolve issues efficiently.
• Ability to multi-task and adapt quickly to changing priorities and dynamic business environments.
• Experience in project tracking, scheduling, and task management.
• Proficiency in Microsoft Office Suite (especially Word, Excel, Outlook); comfort with data handling and reporting.
• Experience using Salesforce for contract or client data management.
• Familiarity with CPQ software (e.g., BigMachines or similar platforms) is a strong plus.
• Strong customer service orientation and interpersonal skills.
• Understanding of the financial and business implications of contract terms and structures.
• Demonstrated flexibility and adaptability in fast-paced or evolving organizational settings.

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Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

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The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

Agilysys is an equal opportunity employer.  In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

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