Sales Development Representative

Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys.

Job Description:

As a Sales Development Representative (SDR) in the Global Marketing organization you will play a critical role in the top of our revenue funnel, bridging the gap between Marketing and Sales. Serving as the first impression of Agilysys, you'll be responsible for identifying and engaging net new prospects via outbound outreach, qualifying and nurturing inbound interest, and securing impactful conversations for our Sales Executives. Success in this role means consistently generating qualified pipeline by identifying high-value opportunities, with specific goals tied to number of sales accepted opportunities, pipeline generated and contribution to revenue. With knowledge of key industry trends (guest experience, personalization, automation and AI), you will help prospects understand how connected hospitality technology, and increasingly AI, can transform how organizations serve guests and run operations.  

Key Responsibilities:

• Identify and engage net-new high-value target accounts through research-driven, personalized outreach across, using phone, email, LinkedIn, video, and other digital platforms.
• Research target accounts and contacts within our Total Addressable Market (TAM) to personalize outreach and improve conversion.
• Qualify inbound leads generated from our website and from other demand marketing programs using defined criteria (Ideal Customer Profile, company size, title/role, buying readiness, and other qualification criteria).
• Maintain accurate records of activity and progress in Salesforce
• Provide weekly reporting to leadership on call and outreach activity.

• Conduct discovery conversations to assess needs, pain points, buying interest and timeline
• Use storytelling to explain Agilysys’s value based on the prospect’s pain points and gaps.
• Deliver compelling value pitches and spark interest in a deeper evaluation.
• Facilitate warm handoffs and calendar appointments for Sales Executives.

• Re-engage dormant or stalled prospects in coordination with Sales.
• Act as a prospect concierge, sharing content, answering early questions, and maintaining momentum until sales engagement makes sense.
• Support 1:1 Account-Based Marketing efforts in key verticals in coordination with Demand Marketing (email campaigns, webinars, events, etc.).

• Work closely with Sales, Demand Marketing, and Product Marketing to align messaging and target accounts.
• Conduct ongoing reviews with Sales to ensure timely progression of qualified opportunities.
• Utilize a modern sales and marketing tech stack that includes: Salesforce, Pardot, LinkedIn Sales Navigator, HighSpot, SeamlessAI, Qualified, ConnectandSell and AI-enabled prospecting tools.
• Stay informed industry trends, competitive solutions, and product roadmap updates, including advancements in AI, personalization and automation.

What Success Looks Like

• Consistently generate qualified pipeline aligned to target accounts and strategic priorities.
• Convert inbound and outbound ABM engagement into high-quality sales opportunities.
• Demonstrate strong business acumen in discovery conversations across guest experience, operations, and revenue.
• Effectively communicate Agilysys’ value, including how AI and connected systems drive measurable outcomes.
• Build strong alignment with Sales to accelerate opportunity conversion and pipeline velocity.

• Experience in hospitality, hotel/resort, or food service management industries.
• Software or technology sales experience targeting enterprise accounts.

Requirements / Qualifications:

• 3+ years of prior sales or business development, telemarketing, or quota-carrying sales experience.
• Curiosity and ability to learn complex solutions with openness to coaching and mentoring.
• Proven track record of meeting or exceeding activity and pipeline targets.
• Creative and persuasive with strong verbal and written communication skills.
• Strong ability to build rapport quickly and interact with C-Suite level contacts at enterprise organizations.
• Proficiency with Salesforce CRM, AI and modern prospecting tools.

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Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

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The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

Agilysys is an equal opportunity employer.  In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

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